Whitney Olson
Mt Juliet,TN
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals; Offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
CP Between The Lakes
01.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Server, bartender, service professional
Longhorn steakhouse
02.2020 - 05.2022
- Ensure accuracy of orders, Guide guest experience, Assist in celebrations, Cash handling, Managing teammates, Certified head trainer, Train all new staff, Upselling
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
General Manger
Party Fowl
02.2019 - 02.2020
- Manage guest experience, Control labor, Control ordering and receiving to budget, Local marketing to grow sales, Build relationships with vendors and guests, Monitor prep levels, Communicate restraint needs to Director and Owner, All hiring and training programs for FOH and BOH, Manage repairs and controllables in order to profit, Food, Retail and Liquor inventory and cross analysis, Communicate new items and special to staff, Create contests to drive staff, Scheduling, Coordinate and plan parties and large events, Monitor cash and credit payments, Constantly coaching and encouraging team members for growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Server, Captain, Banquet Captain
Mortons, The Steakhouse
05.2018 - 02.2019
- Server guest in a 5 star atmosphere, Upsell wine and liquor based on pairings, Memorizing menu and ingredients to describe to guest, Supervise the floor, Closing paperwork, faxes and cash balances, Coordinate and manage large private events, Cash Handling
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
- Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
Service Manager/Kitchen Manager
Logans Roadhouse
12.2015 - 05.2018
- Ordering and receiving, Scheduling for all FOH/BOH staff, Coordinating contests and incentives for team member, Analyzing AvT with costs, Productively manage and control labor, Proactively motivate staff, Monitor cash handling and all credit card transactions, Close and manage payroll, Assist team members with continued growth and development, Control inventory levels and pars, Monitor all ABC cards for FOH team members, Keep LBW focus and monitor ordering, Coordinating large parties and hosting events , Monitor and manage all GEST surveys responses, Manage all complaint emails, Host and run meetings for all team members, individual departments, and Core menu roll outs, Developing hourly team leads, Coordinate completion of all sign off materials, Training coordinating for FOH and HOH positions, Monitor daily prep levels, New hire orientation and paperwork completion, Ordering and receiving, Hiring Foh/boh, Teach/coach staff through menu roll outs, Control food/labor costs to budget, Manage equipment maintenance and repair
Retail/Bar Manager
Chuys Opco
05.2012 - 12.2015
- Proactively acknowledged, greeted, and assisted customers in the store, Helped customers and merchandisers identify products that best suited their needs, Managed the register in accordance with POS guidelines and handled cash, checks, and credit card transactions, Scheduling for multiple departments, Monitor spending and budgeting, Assist staff with continuous growth and development, Active partner in local marketing and sales building, Catering on site and off site events, Planning and coordinating, Ordering and receiving, Server/bartender/cook/togo/host
Host/Food Runner
O’Charleys
08.2008 - 09.2010
- Coordinate and seat guest, Greet customers entering/exiting building, Assist teammates in running food, bussing tables, Plan and organize for large parties/events
Carhop/Cook
Sonic
03.2004 - 12.2008
- Ordering/receiving, Cash handling, General stocking, Shift cash out closing, Prepare food and beverages
Education
General high school diploma -
Allen County-Scottsville High School
Pursuing Associates Degree in Nutrition and Dietetics -
Western Kentucky University
Bowling Green, KY09.2009
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Relations
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Vendor Relationship Management
- Customer Retention
Qualification Highlights
- Strong customer service skills
- Excel/Microsoft proficiency
- ABC Certified
- Sales- growth and understanding
- Dedication Department management
- Highly productive in managing projects
- Strong Communication skills
- Ordering/Receiving
- Strong phone skills
- Time management
Timeline
Assistant General Manager
CP Between The Lakes
01.2024 - Current
Server, bartender, service professional
Longhorn steakhouse
02.2020 - 05.2022
General Manger
Party Fowl
02.2019 - 02.2020
Server, Captain, Banquet Captain
Mortons, The Steakhouse
05.2018 - 02.2019
Service Manager/Kitchen Manager
Logans Roadhouse
12.2015 - 05.2018
Retail/Bar Manager
Chuys Opco
05.2012 - 12.2015
Host/Food Runner
O’Charleys
08.2008 - 09.2010
Carhop/Cook
Sonic
03.2004 - 12.2008
General high school diploma -
Allen County-Scottsville High School
Pursuing Associates Degree in Nutrition and Dietetics -
Western Kentucky University
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