Whitney Owens
Hampton,VA
Summary
Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on identifying trends and opportunities and adapting to dynamic market trends. Known for effective communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Territory Manager - Facilities Supply
Ferguson Enterprises LLC
03.2021 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Researched competitor activity and used findings to develop sales growth strategies.
- Organized and executed annual customer dinners, as well as other events, to foster relationships with decision making partners and promote Ferguson's product offerings.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Represented Ferguson to a blend of customers, including hospitality and multi-family.
Inside Sales - Facilities Supply
Ferguson Enterprises LLC
07.2018 - 03.2021
- Worked closely with Outside Sales to effectively process customer orders, ensure expeditious deliveries, and forecast demands for upcoming projects and orders.
- Organized monthly meetings with the Inside Sales teams to expand process knowledge, foster effective communication with the Outside Sales field, and establish strong interdepartmental workflow.
- Participated in trainings to further product knowledge and implement new procedures.
- Managed large projects and accounts as the main point of contact for the customer and Outside Sales.
- Utilized CRM to track ordering history and customer notes to enhance productivity.
- Supported overall margin strength by making best decisions on factors such as shipping and product selection.
SALES TEAM LEAD
Ferguson Enterprises LLC
06.2017 - 05.2018
- Assisted in the daily management of tasks amongst a team of 20.
- Collaborated with upper management to effectively train the sales team on new programs and software.
- Onboarded new associates, including process training and ensuring HR documents were complete.
- Worked with other departments within Master Distribution to foster lean processes and symbiotic relationships.
- Resolved escalated concerns, both within the team and with customers.
- Communicated with vendor partners to ensure best pricing, positive work relations, and new developments that would need to be communicated to the team.
INSIDE SALES
Ferguson Enterprises LLC
05.2016 - 06.2017
- Answered a high volume of incoming calls and email requests.
- Analyzed customer quandaries to determine the most effective solutions.
- Mentored new associates on best practices and procedures.
SERVER
PARK LANE TAVERN
09.2012 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Expanded product knowledge by participating in beer/liquor classes, in order to make educated recommendations on food and beverage pairings
Education
Some College (No Degree) - Paralegal Studies
Tidewater Community College
Norfolk, VASkills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Sales expertise
- Brand promotion
- Event networking
- Channels and distribution knowledge
- B to B sales
- Staff training
Timeline
Territory Manager - Facilities Supply
Ferguson Enterprises LLC
03.2021 - Current
Inside Sales - Facilities Supply
Ferguson Enterprises LLC
07.2018 - 03.2021
SALES TEAM LEAD
Ferguson Enterprises LLC
06.2017 - 05.2018
INSIDE SALES
Ferguson Enterprises LLC
05.2016 - 06.2017
SERVER
PARK LANE TAVERN
09.2012 - 06.2017
Some College (No Degree) - Paralegal Studies
Tidewater Community College
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