Whitney Palmer
Pasdadena,TX
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
17
17
years of professional experience
Work History
Full Service Shopper
Instacart Shoppers
06.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage for delivery.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to delivery for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Strengthened customer trust and loyalty through clear communication regarding order updates and delivery expectations.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
- Accurately verified inventory availability, preventing potential stockout situations or unnecessary substitutions.
- Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
- Tracked substitutions and informed customers of changes.
- Built relationships with customers and community to promote long term business growth.
Office Assistant
ABC Undercar
06.2007 - 06.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
Associate of Applied Science - Medical Assisting
Heald College - Central Administrative Office
Walnut Creek, CA07.2003
Skills
- Positive Attitude and Demeanor
- Strong Communication Skills
- Patience and Empathy
- Safe Driving Practices
- Effective Multitasking
- Maintaining Professionalism
- Product picking
- Flexible schedule availability
- Product Knowledge Expertise
- Delivery Management
- Order Fulfillment Proficiency
- Understanding Store Layouts
- Attention to Detail
- Customer Relations
- Verifying Order Accuracy
- Payment Processing
- Effective Communication
Timeline
Full Service Shopper
Instacart Shoppers
06.2021 - Current
Office Assistant
ABC Undercar
06.2007 - 06.2009
Associate of Applied Science - Medical Assisting
Heald College - Central Administrative Office
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