Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Whitney Parker

Southern Pines,NC

Summary

Motivated business professional bringing 12 years of entrepreneurial experience in the jewelry and design industry. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in business and brand development while also playing a key role in supporting and motivating employees.

Overview

17
17
years of professional experience

Work History

Business Owner/Operator

WhitLauter By Leann Parker
12.2011 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Assisted in the design and conception of custom pieces for clients.
  • Purchased, brokered & assisted in the liquidation of large estates through auction houses; such as Sothebys & Christies and private buyers.
  • Personally handled the brokering of large loose diamonds for private clients, resulting in sales of $1.5 million and up.
  • Successfully increased sales each year, reaching to over $1 million in customer sales.

Assistant

American Waste Systems, Inc.
05.2010 - 09.2010
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Human Resources Assistant

Frontier Spinning Mills Inc
05.2009 - 09.2009
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Updated and maintained employee attendance records.
  • Aided staff with employee performance review paperwork and documentation.

Lifeguard

Pinehurst Resort & Country Club
05.2007 - 08.2007
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Trained new lifeguards on safety procedures and protocol.

Mover

Mayflower Moving Company
05.2006 - 08.2006
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Arranged items at destination according to customer requests and instructions.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety protocols to prevent accidents and injuries.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Education

BBA - Business Management

East Carolina University
Greenville, NC
05.2024

Associate of Arts - Communications

Sandhills Community College
Pinehurst, NC
05.2011

Skills

  • Strategic Planning
  • Microsoft Office 365
  • Adaptable and Flexible
  • Competitor Trend Research
  • Strategic Marketing
  • Contract Management
  • Executive Leadership
  • Mission and Vision
  • Articulate Communication
  • Industry Networking
  • Sales Tactics
  • Showcase Design
  • Business Planning and Strategy
  • Approachable and Outgoing
  • Develop Business Structures
  • Market Trend Analysis
  • Industry Expertise
  • Jewelry Design
  • Inventory Control
  • Sales Growth
  • Personnel Management
  • Business-to-Business Sales
  • Operations Management
  • Build Revenue Streams
  • Analytical and Critical Thinker
  • Defining Company Vision
  • Business Process Optimization

Affiliations

Jewelers Board of Trade

Gemological Institute of America

Jewelers of America

Timeline

Business Owner/Operator

WhitLauter By Leann Parker
12.2011 - Current

Assistant

American Waste Systems, Inc.
05.2010 - 09.2010

Human Resources Assistant

Frontier Spinning Mills Inc
05.2009 - 09.2009

Lifeguard

Pinehurst Resort & Country Club
05.2007 - 08.2007

Mover

Mayflower Moving Company
05.2006 - 08.2006

BBA - Business Management

East Carolina University

Associate of Arts - Communications

Sandhills Community College

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Whitney Parker