Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments
Timeline
Generic

Whitney Parker

Midlothian,TX

Summary

Passionate, resourceful, positive team player who excels and building trusting clients and colleagues.

Overview

3
3
years of professional experience

Work History

VIP Office of the President

AT&T
03.2024 - Current
  • Handles high-level escalated efficiently, finding satisfactory resolutions for customers and the company.
  • VIP support acting as brand ambassador
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supports AT&T Board Memembers

Chief of Staff

AT&T - Cristy Swink
03.2023 - 02.2024
  • Assisted with critical projects and initiatives, ensuring that they were executed effectively and within established timelines.
  • Coordinated with different departments, allocated resources, and monitored progress to ensure successful completion.
  • Acted as a liaison between the executive and internal and external stakeholders. Helped coordinate communication, manage relationships, and ensure effective collaboration across different teams and departments.
  • Provided information, analysis, and recommendations to the executive to help facilitate decision-making. Conducted research, gathered data, and assessed potential risks and opportunities to support informed decision-making.
  • Ensured the executive's schedule was well managed, coordinated meetings and events, and handled administrative tasks as needed. I assisted with preparing presentations, speeches, and other communication materials.
  • Facilitated communication, fostered collaboration, and helped promote a cohesive working environment.
  • Had access to sensitive information and is expected to maintain confidentiality while building trust with the executive and other stakeholders.
  • Took on special projects or initiatives requiring my expertise and leadership.

Area Retail Sales Manager

AT&T
10.2022 - 02.2023
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored team members to enhance professional development and accountability in workplace.

Head of Mobility Experience

AT&T
06.2021 - 10.2022
  • Develops highly empathetic client relationships and earned strong reputation for consistently exceeding standard goals.
  • Creates plans and strategies and communicates deadlines to complete successful projects on time.
  • Offers efficient service to extremely high-profile clients, and handles complex situations with ease.
  • Mentors and guides direct reports to foster proper completion of assigned tasks with high level of execution.
  • Maintains strong interpersonal communication skills to promote relationship building with internal and external clients.
  • Meets deadlines and exceeds expectations while launching multiple company-wide community engagement campaigns.
  • Assists in developing creative presentations and market communications.
  • Demonstrates respect, trust, and willingness to assist wherever needed in the market.

Mobility Experience Lead

AT&T
02.2021 - 06.2022
  • Collaborated with internal team members to build and maintain resolve complex concerns and deliver enhanced customer experiences.
  • Addressed client inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained high-level white glove support for BOD/Officer/ VIP clients 24/7.
  • Oversaw market community social media presence and aligned posts to include branding and trending ideas.
  • Assisted in drafting talking points for company executives and advised on media talking points.

Education

Associate of Applied Science - Emergency Medicine

Texarkana College
Texarkana, TX
10-2012

Bachelor Of Business Administration -

DeVry University
Villa Park, IL
Current

Skills

  • Organization and Time Management
  • Attention to Detail
  • Communication
  • Effective Leadership
  • Decision Making
  • Interpersonal Skills
  • Adaptability
  • Project Management
  • Networking skills
  • Team contribution

Accomplishments

  • 2022 SEA Winner
  • Believe Dallas Ambassador
  • 2022 MDP Participate
  • 2015/ 2022 Summit Winner
  • 2022 Community Impact Finalist

Accomplishments

  • 2022 SEA Winner
  • Believe Dallas Ambassador
  • 2022 MDP Graduate
  • 2015/2022 Summit Winner
  • 2022 Community Impact Award
  • Around the Globe Host

Timeline

VIP Office of the President

AT&T
03.2024 - Current

Chief of Staff

AT&T - Cristy Swink
03.2023 - 02.2024

Area Retail Sales Manager

AT&T
10.2022 - 02.2023

Head of Mobility Experience

AT&T
06.2021 - 10.2022

Mobility Experience Lead

AT&T
02.2021 - 06.2022

Associate of Applied Science - Emergency Medicine

Texarkana College

Bachelor Of Business Administration -

DeVry University

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Whitney Parker