Whitney Paxson
Rochester,NY
Summary
A seasoned leader in casino operations, I excel in strategic planning and relationship building, demonstrated at MGM Grand Casino. My expertise in financial reporting and fostering team collaboration has significantly enhanced operational efficiency and employee satisfaction. Renowned for mentoring teams towards exceptional performance, my approach has markedly improved guest satisfaction and financial stability.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
16
16
years of professional experience
Work History
Director of Cage Operations
MGM Grand Casino
01.2014 - 05.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Responsible for all aspects of main cage, high limit slots and high limit baccarat cage.
- Worked closely with other departments to ensure guest satisfaction. This included marketing, table games, slots, surveillance, security and front desk.
- Responsible for payroll, cost control, training and supervision of 1 cage manager, 12 supervisors, 60 cashiers, 2 credit clerks, 6 auxillary cashiers and 12 MGM Rewards desk reps.
Director of Cage and Credit Operations
Treasure Island Hotel & Casino
07.2008 - 01.2014
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
Bachelor of Arts - Theater Arts
SUNY Geneseo
GeneseoSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Hiring and retention
- Financial reporting
- Corporate communications
- Talent acquisition
- Crew collaboration
- Cast and crew supervision
- Problem-solving
- Time management
- Multitasking and organization
- Extensive use of all Microsoft programs, Teams, Excel, Word, Powerpoint
Timeline
Director of Cage Operations
MGM Grand Casino
01.2014 - 05.2024
Director of Cage and Credit Operations
Treasure Island Hotel & Casino
07.2008 - 01.2014
Bachelor of Arts - Theater Arts
SUNY Geneseo
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