Whitney Perkins
Bastrop,TX
Summary
Encouraging manger and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shop Manger
Service One Automotive
11.2023 - 04.2024
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to needs of our customer base.
- Controlled costs by effectively negotiating with vendors, saving $19,000 on budget per quarter.
Route Manager
Waste Management
10.2019 - 11.2023
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Monitored driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule)
- Review weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist
- Sets and monitors productivity, service, and safety targets for each route and driver
Concrete Mixer Driver
Texas Materials
03.2016 - 10.2019
- Ensured proper documentation of delivery tickets, reporting any discrepancies or issues immediately to management.
- Improved project efficiency by accurately calculating and measuring concrete quantities for each job site.
- Adjusted machinery and notified supervisors of malfunctions.
- Increased equipment lifespan by performing routine cleaning and preventative maintenance on the concrete mixer truck.
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
Assistant General Manager
Heartland Automotive
10.2016 - 07.2018
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Finance Manager
Falcon Motor Company
01.2007 - 09.2016
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Education
Business Management -
University Of Texas At Austin
Austin, Texas01.2015
Computer Science -
Austin Community College
Austin, Texas08.2012
Skills
- Incident Reporting
- Inventory Audits
- Budget Administration
- Effective Communication
- Organizational Skills
Licensing Certification
- Class B CDL License
- Class A Permit
- Tanker Endorsement
- Passenger Endorsement
- Hazmat Endorsement
Certification
- CM - Certified Manager Certification
- Licensed Hazmat Driver
- AOCA certified
- Licensed Vehicle Inspector
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shop Manger
Service One Automotive
11.2023 - 04.2024
Route Manager
Waste Management
10.2019 - 11.2023
Assistant General Manager
Heartland Automotive
10.2016 - 07.2018
Concrete Mixer Driver
Texas Materials
03.2016 - 10.2019
Finance Manager
Falcon Motor Company
01.2007 - 09.2016
Business Management -
University Of Texas At Austin
Computer Science -
Austin Community College
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