Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Perkins

South Charleston,WV

Summary

Proven leader and innovative problem-solver, adept in critical thinking and workflow management, with a track record of enhancing operational efficiency at Highland Hospital. Excelled in relationship building and customer service, significantly improving client satisfaction. Skilled in equipment operation and leveraging computer skills for business growth, I bring a results-driven approach to achieving organizational goals. Dynamic individual with hands-on experience in many areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BHA

Highland Hospital
01.2024 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.

Caregiver

Amada Senior Care
02.2017 - 03.2019
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided compassionate and patient-focused care to cultivate well-being.

Caregiver

ResCare
01.2015 - 01.2017
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Tax Officer

Kanawha County Sheriff's Office
03.2012 - 05.2015
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
  • Conducted targeted tax research to facilitate informed project planning and compliance efforts.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
  • Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Analyzed tax issues and made recommendations for remediation to management.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Recommended financial solutions in relation to tax implications.
  • Kept case data and contact information up to date to expedite proceedings.
  • Produced briefs, located records and organized documentation to support court cases.

Education

High School Diploma -

South Charleston High School
South Charleston, WV
05.2015

Skills

  • [Equipment] operation
  • Good Telephone Etiquette
  • Relationship Building
  • Active Listening
  • Time Management
  • Recordkeeping
  • Customer Service
  • Computer Skills
  • Remote Office Availability
  • Analytical and Critical Thinking
  • Critical Thinking
  • Cultural Awareness
  • Business Growth
  • Workflow Management

Certification

  • Microsoft Office Training - 2015

Timeline

BHA

Highland Hospital
01.2024 - Current

Caregiver

Amada Senior Care
02.2017 - 03.2019

Caregiver

ResCare
01.2015 - 01.2017

Tax Officer

Kanawha County Sheriff's Office
03.2012 - 05.2015

High School Diploma -

South Charleston High School

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Whitney Perkins