Whitney Pettaway
Mobile,AL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick CMS
09.2022 - Current
- Evaluated ongoing effectiveness of existing leave programs, making recommendations for improvements based on current trends and industry benchmarks.
- Managed the administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Served as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
Service Center Representative
Sedgwick CMS
01.2022 - 09.2022
- Assisted customers in navigating company website and online resources, improving their ability to access information independently.
- Provided customer service to employees regarding the status of their leave of absence claims.
Member Service Representative
Navy Federal Credit Union
04.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Service Representative
Verizon
06.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05.2014
Skills
- Policy Knowledge
- Benefits Administration
- FMLA Expertise
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Timeline
Leave of Absence Coordinator
Sedgwick CMS
09.2022 - Current
Service Center Representative
Sedgwick CMS
01.2022 - 09.2022
Member Service Representative
Navy Federal Credit Union
04.2021 - 12.2021
Customer Service Representative
Verizon
06.2020 - 04.2021
High School Diploma -
John L Leflore Preparatory Acad
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