Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Hibbeler

Lexington

Summary

Dynamic Quality Assurance Specialist with proven expertise at Texas Animal Health Commission in developing quality assurance programs and delivering impactful training. Skilled in data analysis and regulatory compliance, I excel in identifying trends and enhancing team performance through effective communication and leadership. Committed to continuous improvement and exceptional customer service.

Overview

9
9
years of professional experience

Work History

Quality Assurance Specialist

Texas Animal Health Commission
09.2022 - Current
  • Develops and implements quality assurance program for Texcore and other programs, as assigned.
  • Plans and organizes field activity review assignments.
  • Conducts case and quality assurance reviews of Texcore verifying information received from field activities.
  • Participates in field improvement activities.
  • Reviews and analyzes cases and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with Texcore requirements and policies and procedures. Documents review findings.
  • Communicates final determination of case review to appropriate staff.
  • Participates in planning and developing specialized training and staff development, as assigned.
  • Delivers Texcore training in a classroom, distance learning or occasionally in e-learning environment.
  • Organizes and prepares materials and supplies for training courses, handouts, and the Region Office Standard Operating Procedures.
  • Researches, develops, reviews and assesses training programs and materials, and recommends modifications as appropriate.

Region Office Support Staff

Texas Animal Health Commission
06.2016 - 08.2022
  • Acts as telephone and visitor receptionist
  • Provides routine information to the public on agency programs and services
  • Performs data entry and retrieval using spreadsheet software and database systems
  • Processes incoming and outgoing mail and packages
  • Reviews, codes, copies and coordinates the distribution of numerous form
  • Maintains electronic and paper files
  • Uses e-mail and computer software for written communication
  • Maintains inventory of office and field operations supplies
  • Performs other related duties and assigned

Education

Blinn Junior College
Brenham, TX

High School Diploma -

Lexington High School
Lexington, TX
05-2014

Skills

  • Quality assurance
  • Data analysis
  • Regulatory compliance
  • Training development
  • Communication
  • Time management
  • Leadership skills
  • Team work
  • Customer Service

Timeline

Quality Assurance Specialist

Texas Animal Health Commission
09.2022 - Current

Region Office Support Staff

Texas Animal Health Commission
06.2016 - 08.2022

Blinn Junior College

High School Diploma -

Lexington High School

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Whitney Hibbeler