WHITNEY ELIZABETH PLEDGER
Property management, Real Estate
Grovetown,Ga
Summary
Detail-oriented and analytical professional with extensive experience in administrative support, customer service, and team leadership. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through effective communication, meticulous attention to detail, and innovative problem-solving. Skilled in managing calendars, implementing office procedures, and training new hires to ensure seamless operations. Seeking to leverage a diverse skill set to excel in roles such as Leasing Management, Customer Success Specialist, or Outside Sales where exceptional organizational and interpersonal skills can drive company success.
Overview
22
22
years of professional experience
Work History
Property Manager/Leasing
Flanagan Properties
02.2021 - 08.2024
- Supervised diverse property types, including apartments, houses, condos.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Facilitated mutually beneficial relationships between local businesses and tenants through special discount programs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs ensuring compliance and policies were adequately met in a timely manner in order to prolong the lifespan of the apartment buildings, single family homes and condominiums resulting in reduced costly emergency repairs.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlord and tenants.
Business Owner/ Lash Artist/Manager
Business Owner/ Lash Artist/Manager
04.2018 - 04.2024
- Managed the operations and administrative duties of the business and ensured 100% adherence to state laws and studio policies
- Supervised the team of 5 lash artists, monitored their performance, and advised them about delivering exclusive guest experience, improving the customer satisfaction score by 78%
- Administered the business advertisement processes, coordinated with the marketing team, and endeavored to boost brand awareness in various areas and cities
Volunteer
Youth Services Program
09.2014 - 05.2017
- Company Overview: Ft, Eisenhower, GA
- Recruited and managed military family volunteers for various outreach initiatives, increasing volunteer participation by 20%
- Maintained an organized and tidy workspace and communal areas, enhancing productivity and efficiency by 15%
- Developed and nurtured relationships with local businesses, associations, and community groups to support military families, resulting in a 25% increase in community engagement
- Cultivated growth in young athletes through effective coaching.
- Provided mentorship to children and teenagers.
Customer Service Representative
Amazon
09.2014 - 01.2017
- Company Overview: Remote
- Operated on seasonal basis and accomplished acquired duties within the season
- Resolved over 150 customer issues daily through multiple communication channels, achieving a 95% customer satisfaction rate and contributing to a 20% reduction in escalated cases
- Implemented a new feedback system that increased survey response rates by 30% and provided actionable insights that led to a 15% enhancement in overall service quality
- Trained and mentored a team of 14 new hires, resulting in a 46% reduction in onboarding time and a 21% increase in team productivity within the first quarter
- Remote
Head of Army Readiness Program (FRG)
3rd Sustainment Brigade a Co.
04.2009 - 09.2013
- Managed full-time responsibilities as president of the Family Readiness Unit within the 3rd Sustainment Brigade.
- Led brigade efforts in maintaining soldier morale, welfare, and crisis management.
- Listened attentively during briefings and made required modifications as per Command's input.
- Handled complex scenarios efficiently, ensuring rapid communication with the Red Cross about critical incidents qualifying for soldier return.
- Coordinated frequent gatherings aimed at uplifting spirits of military personnel and their families.
Receptionist
Duval Ford
02.2003 - 10.2004
- Company Overview: Jacksonville, FL
- Greeted clients and guests at the dealership in a professional and friendly manner, contributing to a 95% customer satisfaction rating
- Managed phone calls and address inquiries about vehicle sales, service appointments, and dealership operations, reducing average call handling time by 15%
- Jacksonville, FL
Education
Bachelor - Real Estate
Ashford University
Clinton, IA01.2016
Associate's Degree - Applied Behavioral Sciences
Ashford University
San Diego, CA01.2013
Skills
- Customer Service Coordination
- Product Knowledge
- Organization & Planning
- Administrative Support
- Technical Proficiency
- Event Planning & Coordination
- Canva Design Proficiency
- Digital Marketing Strategy
- Calendar Management
- Comprehension of Office Management Systems
- Reliably Engaged
- Eager Contributor
- Effective Communication
- Detail-Oriented Analysis
- Efficient Deadline Organization
- Cross-Functional Team Supporter
- Strategic Solution Development
- Performance Optimization
- Agile in Changing Environments
- Operational Excellence
- Leadership Training
- Confidentiality/Integrity
- Professionalism and Etiquette
- Inventory management
- Skilled in Prioritizing Concurrent Responsibilities
- Financial Document Preparation
- Microsoft Office Proficiency
Accomplishments
- Mrs. Pattey Shineski Scholarship
Affiliations
Ashford University Alumni Association
Timeline
Property Manager/Leasing
Flanagan Properties
02.2021 - 08.2024
Business Owner/ Lash Artist/Manager
Business Owner/ Lash Artist/Manager
04.2018 - 04.2024
Volunteer
Youth Services Program
09.2014 - 05.2017
Customer Service Representative
Amazon
09.2014 - 01.2017
Head of Army Readiness Program (FRG)
3rd Sustainment Brigade a Co.
04.2009 - 09.2013
Receptionist
Duval Ford
02.2003 - 10.2004
Bachelor - Real Estate
Ashford University
Associate's Degree - Applied Behavioral Sciences
Ashford University
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