Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Whitney Poling

Whitney Poling

Coolville,OH

Summary

Certified Professional Coder (CPC) through AAPC specializing in medical coding, insurance claims processing, and HIPAA compliance. Proficient in ICD-10-CM and CPT coding with formal training in medical billing and coding, complemented by hands-on medical experience. Skilled in accurate code assignment, data entry, and records management with a solid foundation in medical terminology, anatomy, and physiology. Experienced in navigating Electronic Health Record (EHR) systems to ensure precise and efficient documentation. Tech-savvy and highly organized, demonstrating the ability to work independently in remote environments while upholding accuracy, productivity, and confidentiality. Committed to supporting optimal reimbursement and compliance within healthcare operations.

Overview

8
8
years of professional experience

Work History

CNA

Eagle Pointe Healthcare Center
08.2016 - 06.2017
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Documented patient information and care activities in electronic health record.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Classroom Assistant

Belpre Head Start
08.2017 - 05.2018
  • Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.
  • Assisted in the organization of school-wide events, such as assemblies and fundraisers, to foster a strong sense of community among students, staff, and parents.
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.

Home Health Aide

TLC In-Home Nursing
06.2018 - 05.2019
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Customer Service Representative

Suddenlink
12.2020 - 07.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Laboratory Phlebotomist

Marietta Memorial Hospital
01.2024 - 03.2024
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.

Education

Certified - CPC Coder

AAPC
09-2025

Undergraduate - Billing And Coding

University of Phoenix
Tempe, AZ
12-2024

Certification - Phlebotomy

Tri-county Adult Career Center
Nelsonville, Ohio
12-2023

General Sciences

Washington State Community College
01-2019

High School Diploma - undefined

Parkersburg South High School
05.2013

Skills

  • CPC Certified
  • Medical record review
  • HIPAA compliance
  • Medical terminology expertise
  • Insurance coding (ICD-9-CM, ICD-10-CM and CPT)
  • Anatomy and physiology
  • Data entry
  • Clinical documentation
  • Records management

Affiliations

AAPC Member

Timeline

Laboratory Phlebotomist

Marietta Memorial Hospital
01.2024 - 03.2024

Customer Service Representative

Suddenlink
12.2020 - 07.2022

Home Health Aide

TLC In-Home Nursing
06.2018 - 05.2019

Classroom Assistant

Belpre Head Start
08.2017 - 05.2018

CNA

Eagle Pointe Healthcare Center
08.2016 - 06.2017

High School Diploma - undefined

Parkersburg South High School

Certified - CPC Coder

AAPC

Undergraduate - Billing And Coding

University of Phoenix

Certification - Phlebotomy

Tri-county Adult Career Center

General Sciences

Washington State Community College