Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Polynice

Secane,PA

Summary

Highly efficient Customer Service Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

10
10
years of professional experience

Work History

Team Member

Cava
11.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

WAITRESS/Bartender

Outback Steakhouse
09.2017 - 02.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Customer Service Associate

Republic Bank
08.2015 - 05.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cash/Deposit checks, Money Orders etc.


Server

Pei Wei Asian Kitchen
08.2014 - 08.2015
  • Exercised quality control for both food and beverage.
  • Presented meals to residents in friendly and pleasant manner
  • Communicated and cooperated with staff, patients and families
  • Promoted clean, safe and neat environment for guests.
  • Wiped tables and seats with dampened sanitized cloths and replaced dirty tablecloths
  • Demonstrated interpersonal and communication skills, both written and verbal
  • Collected tickets and followed proper cash-handling procedures
  • Greeted and informed residents of available menu selections
  • Performed positively in team environment, working toward achieving branch performance goals
  • Delivered exemplary customer service to maintain customer loyalty
  • Participated in professional training opportunities including seminars and self-learning opportunities
  • Met and exceeded sales and referral goals annually.
  • Helped create and establish business relationship between
  • Banker and client
  • Accepted deposits and withdrawals from clients on business, personal and savings accounts
  • Maintained position of trust and responsibility by keeping all business confidential
  • Greeted and informed residents of available menu selections
  • Presented meals to residents in friendly and pleasant manner
  • Communicated in positive, respectful manner to both internal and external guests
  • Assigned station, including table setting and floor.
  • Maintained cleanliness of service and dining area including

Waitress

Dunwoody Village
09.2013 - 06.2014
  • Emptying trash, recycling and composting
  • Presented meals to residents in friendly and pleasant manner
  • Communicated and cooperated with staff, patients and families
  • Promoted clean, safe and neat environment for guests.
  • Cleaned and reset dining room tables and booths during and after meal
  • Maintained cleanliness of service and dining area including emptying trash, recycling and composting.

Education

High School Diploma -

Cardinal O'hara Highschool
Springfield, PA
06.2014

No Degree -

Delaware County Community College
Media, PA

Skills

  • Hazardous Chemicals
  • Clear Communication
  • Public Health
  • Hospitality and Accommodation
  • Money Handling
  • Guest Satisfaction
  • Customer service
  • Bartending

Timeline

Team Member

Cava
11.2022 - 05.2023

WAITRESS/Bartender

Outback Steakhouse
09.2017 - 02.2020

Customer Service Associate

Republic Bank
08.2015 - 05.2017

Server

Pei Wei Asian Kitchen
08.2014 - 08.2015

Waitress

Dunwoody Village
09.2013 - 06.2014

High School Diploma -

Cardinal O'hara Highschool

No Degree -

Delaware County Community College

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Whitney Polynice