Whitney Polynice
Secane,PA
Summary
Highly efficient Customer Service Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Team Member
Cava
Newtown Square, PA
11.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
WAITRESS/Bartender
Outback Steakhouse
King of Prussia, PA
09.2017 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Associate
Republic Bank
Media, PA
08.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cash/Deposit checks, Money Orders etc.
Server
Pei Wei Asian Kitchen
Springfield, PA
08.2014 - 08.2015
- Exercised quality control for both food and beverage.
- Presented meals to residents in friendly and pleasant manner
- Communicated and cooperated with staff, patients and families
- Promoted clean, safe and neat environment for guests.
- Wiped tables and seats with dampened sanitized cloths and replaced dirty tablecloths
- Demonstrated interpersonal and communication skills, both written and verbal
- Collected tickets and followed proper cash-handling procedures
- Greeted and informed residents of available menu selections
- Performed positively in team environment, working toward achieving branch performance goals
- Delivered exemplary customer service to maintain customer loyalty
- Participated in professional training opportunities including seminars and self-learning opportunities
- Met and exceeded sales and referral goals annually.
- Helped create and establish business relationship between
- Banker and client
- Accepted deposits and withdrawals from clients on business, personal and savings accounts
- Maintained position of trust and responsibility by keeping all business confidential
- Greeted and informed residents of available menu selections
- Presented meals to residents in friendly and pleasant manner
- Communicated in positive, respectful manner to both internal and external guests
- Assigned station, including table setting and floor.
- Maintained cleanliness of service and dining area including
Waitress
Dunwoody Village
Newtown Square, PA
09.2013 - 06.2014
- Emptying trash, recycling and composting
- Presented meals to residents in friendly and pleasant manner
- Communicated and cooperated with staff, patients and families
- Promoted clean, safe and neat environment for guests.
- Cleaned and reset dining room tables and booths during and after meal
- Maintained cleanliness of service and dining area including emptying trash, recycling and composting.
Education
High School Diploma -
Cardinal O'hara Highschool
Springfield, PA06.2014
No Degree -
Delaware County Community College
Media, PASkills
- Hazardous Chemicals
- Clear Communication
- Public Health
- Hospitality and Accommodation
- Money Handling
- Guest Satisfaction
- Customer service
- Bartending
Timeline
Team Member
Cava
11.2022 - 05.2023
WAITRESS/Bartender
Outback Steakhouse
09.2017 - 02.2020
Customer Service Associate
Republic Bank
08.2015 - 05.2017
Server
Pei Wei Asian Kitchen
08.2014 - 08.2015
Waitress
Dunwoody Village
09.2013 - 06.2014
High School Diploma -
Cardinal O'hara Highschool
No Degree -
Delaware County Community College