Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Whitney Poulson

San Angelo,TX

Summary

Highly motivated Customer service representative with extensive customer service and sales experience. Outgoing sales professional improving buying experience and elevating company profile with targeted markets. Consistently recognized for excellence in customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Shipping Point
San Angelo, Texas
01.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers with there mailing and shipping needs
  • Answered customer questions regarding different shipping options and safest ways to ship their packages
  • Helped customers with their needs as a notary public certified in the state of Texas

Dept Collector

Performent
San Angelo, Texas
05.2019 - 01.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Manager

Mr T's Deli
San Angelo, Texas
07.2017 - 02.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Handled inventory orders for fount of house needs

Education

GED -

Howard
San Angelo, TX
02.2013

Skills

  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Product Recommendations
  • Policy and Procedure Adherence
  • Time Management
  • Customer Service
  • Verbal and Written Communication

Certification

  • Certified Notary Public for the State of Texas

Timeline

Sales Associate

Shipping Point
01.2020 - 10.2021

Dept Collector

Performent
05.2019 - 01.2020

Manager

Mr T's Deli
07.2017 - 02.2019

GED -

Howard

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Whitney Poulson