Whitney Pracht
Oklahoma City,Oklahoma
Summary
As a dedicated hospitality service professional well-versed in food and beverage operations and guest services. I have experience in managing large-scale events or intimate gourmet dining and professional meeting spaces. Successful at building relationships with customers to increase loyalty and repeat business, rather to be of value developing relations with various clients and corporations.
I am proficient in strategic planning, achieving success while maintaining a track record set of repeatedly increasing profitability. I oversaw each detail of my events, determining the success of each and providing an accountability report. I received my Degree in Hospitality and Tourism Management from Oklahoma State University and have been recognized for my leadership skills and my ability to create strong professional relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
LaserAway
Oklahoma City, OK
06.2024 - 10.2024
- Exceeded sales goals by working with nurses and colleagues to drive sales
- Coordinated with patients' appointments and created personalized care plans to ensure customer satisfaction
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Event Sales Manager
Apicii Hospitality
Oklahoma City, OK
07.2023 - 04.2024
- Facilitated the event sales process including documentation for price proposals, contracts, banquet event orders, and final invoices
- Exceeded sales goals every month with over $100k in revenue monthly - at an average of 133% each month meeting sales goals and a maximum of 200% of meeting sales goals
- Created and maintained client relationships generating repeat business - initial contact, site tours, day of contact and follow ups, resulted in >20% repeat business within 6 months
Manager in Training
Coury Hospitality
Oklahoma City, OK
06.2022 - 07.2023
- Supported the opening of The National Hotel and was responsible for a staff over thirty, maintaining day-to-day operations, and assisted in variable billing transactions across departments
- Developed training procedures in multiple departments including valet, housekeeping, front of house operations, and laundry at an Autograph Collection hotel that won Opening Marriott Hotel of the Year 2023 and Number One Cleanliness Award in All Autograph Collections three times since opening in April 2022
- Developed and opened the laundry department for The National: hired staff, scaled operations, and completed the process for regulations and standards (e.g., OSHA) Resulted in a savings of >$150,000 annually
Hospitality Intern
The Ozark Folk Center Arkansas State Park
Mountain View, AR
06.2021 - 08.2021
- Helped facilitate multiple concerts, events, and executed marketing plans for the Park
- Developed budget justification reports monthly for state government officials
- Assisted in day-to-day restaurant management operations by managing the kitchen operations, floor staff, and inventory control
Event Coordinator and Bon Voy Ambassador
Courtyard by Marriott
San Diego, CA
08.2019 - 03.2021
- Responsible for 245% increase of Marriott Reward Memberships at my location which resulted in a membership increase of 60% in the greater San Diego area
- Support the organization and execution of hotel banquets and events
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
Bachelor of Science - Business Administration, Hospitality & Tourism Management
Oklahoma State University
Stillwater, OK05.2022
Associate of Applied Science - Business Administration
Palomar College
San Marcus, CA05.2017
Skills
- Communication skills, active listening
- Client relationship development
- Sales and upselling
- Contract negotiation
- Team leadership and supervision
- On-site execution
- Schedule management
- Project oversight
- Cross-functional teams leadership
- Event setup and breakdown
- Strategic planning
- Problem solving
Certification
- ServSafe Food Handler's Certification
- ABLE Certification
- Emotional Intelligence and Communication Skills Certification – Choice Center Las Vegas, NV
Languages
American Sign Language
Limited
Timeline
Patient Care Coordinator
LaserAway
06.2024 - 10.2024
Event Sales Manager
Apicii Hospitality
07.2023 - 04.2024
Manager in Training
Coury Hospitality
06.2022 - 07.2023
Hospitality Intern
The Ozark Folk Center Arkansas State Park
06.2021 - 08.2021
Event Coordinator and Bon Voy Ambassador
Courtyard by Marriott
08.2019 - 03.2021
Bachelor of Science - Business Administration, Hospitality & Tourism Management
Oklahoma State University
Associate of Applied Science - Business Administration
Palomar College
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