Whitney Quin
Orinda,CA
Summary
Proven Broker with a track record of fostering business growth and ensuring compliance at EPM Real Estate. Skilled in real estate knowledge and documentation expertise, I excel in creating trusted client relationships and leading teams to exceed targets through strategic planning and workplace training. Demonstrates exceptional problem-solving and records management abilities, contributing to significant client satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Broker Manager
Executive Properties & Management
2010.02 - Current
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Broker
EPM Real Estate
2010.02 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Prepared contracts and related documentation according to strict standards.
- Secured client loyalty and referrals, offering customized investment advice tailored to individual financial goals.
HOA Manager
Ellis Lake Homeowners Association
2010.05 - 2019.09
- Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.
- Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
- Negotiated favorable contracts with vendors for services such as landscaping, security, and maintenance, securing quality work at competitive prices.
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
- Collaborated with legal counsel when necessary, seeking guidance on complex issues and ensuring compliance with governing documents.
- Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
- Safeguarded the financial stability of the association by diligently collecting dues from homeowners and pursuing delinquent accounts when necessary.
- Supervised the development of comprehensive reserve studies to guide long-term financial planning for capital improvements within the community.
- Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.
- Enforced compliance with community regulations and guidelines.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Realtor Sales Associate
Better Homes Realty
1997.02 - 2009.07
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Conducted thorough market research to accurately price properties and attract serious buyers.
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.
- Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Consistently met or exceeded sales targets through diligent prospecting and lead generation efforts.
- Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
- Negotiated, facilitated, and managed real estate transactions.
Education
Associate of Arts - Humanities
Diablo Valley College
Pleasant Hill, Ca05.1996
Skills
- Business Growth
- Real estate knowledge
- Compliance requirements
- Workplace training
- Documentation expertise
- Records Management
- Lead prospecting
- Problem solving
- Excel in stress environments
Affiliations
- Contra Costa Association of Realtors
- National Association of Realtors
Timeline
HOA Manager
Ellis Lake Homeowners Association
2010.05 - 2019.09
Broker Manager
Executive Properties & Management
2010.02 - Current
Broker
EPM Real Estate
2010.02 - Current
Realtor Sales Associate
Better Homes Realty
1997.02 - 2009.07
Associate of Arts - Humanities
Diablo Valley College
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