WHITNEY REED
Stephenville,US
Summary
Goal-oriented Store Leader with proven record of driving sales growth and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
7
7
years of professional experience
Work History
Store Leader
Maurices
12.2022 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
Service Representative
Casey Cumby - State Farm Insurance Agent
04.2022 - 12.2022
- Provided qualified support to sales team members for a variety of customer issues
- Went over account and service histories to look for patterns and unresolved issues
- Ensured that productivity and quality standards were met at all times
- Provided prompt, accurate, and friendly customer service by using a customer-focused, needs-based review process to educate customers about current and future insurance options
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations
Waitress/Hostess/Cashier
Jaspers Cafe
10.2021 - 03.2022
- Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences
- Was in charge of keeping the dining room, lobby, and service areas clean
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
In-Home Caregiver
Visiting Angels
01.2020 - 04.2020
- Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation
- Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Helped disabled clients in any way I could to help them achieve independence and happiness
- Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations
- Kept a close eye on clients' behavior and emotional responses, consulting with Charge Nurse to address any concerns and protect each individual from harm
Caregiver
Good Tree
04.2019 - 07.2019
- Supported daily living activities by assisting with hygiene, eating, and household chores
- Helped residents with their bowel and bladder movements
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations
- Was in charge of daily activities and offered assistance when necessary
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
- Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles
Cashier/Server/Waitress
Cicis Pizza
05.2017 - 11.2017
- Quickly and efficiently greeted newly seated guests
- Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas
- Informed guests about daily specials as well as menu items like appetizers, entrees, and desserts
- Communicated with event coordinators to ensure that adequate and appropriate accommodations for larger groups were available
- Politely and promptly answered phones, accurately recording and confirming reservations and to-go orders
- Was in charge of the closing duties, which included restocking items and reconciling the cash register
Education
High School -
Stephenville High School
Stephenville, TX05-2019
Skills
- Customer Service
- Store operations
- Team Management
- Multitasking and Organization
- Problem-Solving
- Friendly and Positive
- Conflict Resolution
- Employee Training
Timeline
Store Leader
Maurices
12.2022 - Current
Service Representative
Casey Cumby - State Farm Insurance Agent
04.2022 - 12.2022
Waitress/Hostess/Cashier
Jaspers Cafe
10.2021 - 03.2022
In-Home Caregiver
Visiting Angels
01.2020 - 04.2020
Caregiver
Good Tree
04.2019 - 07.2019
Cashier/Server/Waitress
Cicis Pizza
05.2017 - 11.2017
High School -
Stephenville High School
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