Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Certification
Affiliations
Work Preference
Quote
Software
Languages
Interests
Timeline
AdministrativeAssistant
Whitney Reed

Whitney Reed

CHARLOTTE,N.C.

Summary

Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles.

Overview

12
12
years of professional experience

Work History

Credit Repair Specialist

Self Employed
Charlotte, N.C.
04.2024 - Current
  • Identified fraudulent or inaccurate information on customers' credit reports.
  • Monitored progress of disputes with creditors and updated customers regularly regarding results.
  • Researched complex legal issues related to consumer protection laws as needed.
  • Assisted customers in understanding their rights under the Fair Credit Reporting Act.
  • Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.

Eligibility Specialist I

Mecklenburg County Department of Social Services
Charlotte, NC
09.2023 - 04.2024
  • Assessed potential fraud cases by conducting investigations into suspicious activities.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Ensured compliance with all applicable laws and regulations governing benefit programs.

Realtor

KWSP- The Redbud Group
Charlotte, NC
06.2020 - 09.2023
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Conducted open houses and showings of properties to prospective buyers.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.

Customer Service Representative

Synchrony Financial
Charlotte, NC
11.2019 - 12.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.

Retail Operations Business Analyst

XOOM Energy
Huntersville, NC
08.2014 - 12.2019
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Collaborated with stakeholders across departments to define requirements for new projects.

Fraud Financial Crimes CSR

Wells Fargo Bank N.A
Charlotte, NC
06.2013 - 08.2014
  • Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Assisted in the development of training materials related to fraud prevention techniques.
  • Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
  • Documented all investigative findings in a clear, concise manner for senior management review.

Education

High School Diploma -

Burke High School
Charleston, SC
06.2006

Skills

  • Credit analysis
  • Financial analysis
  • Regulatory compliance
  • Eligibility determination
  • Information verification
  • Client relationship management
  • Time management
  • Effective communication
  • Market analysis
  • Customer relationship management
  • Virtual tour coordination
  • Client relations

Accomplishments

  • Top banker in the entire site consistently for several months
  • Awarded perfect Attendance for the month of August 2013
  • Awarded Top performer for the month of August & September 2013 for sales matrix

References

References available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Licensed Realtor 2019-Current

Affiliations

  • National Association of Realtor

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balancePersonal development programsCompany CultureFlexible work hoursPaid time offPaid sick leave4-day work week401k match

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Software

Excel

PowerPoint

Microsoft Office Suite

Word

JavaScript

Adobe

Google Workspace

Languages

English
Native language

Interests

Reading

Writing

Traveling

Timeline

Credit Repair Specialist

Self Employed
04.2024 - Current

Eligibility Specialist I

Mecklenburg County Department of Social Services
09.2023 - 04.2024

Realtor

KWSP- The Redbud Group
06.2020 - 09.2023

Customer Service Representative

Synchrony Financial
11.2019 - 12.2022

Retail Operations Business Analyst

XOOM Energy
08.2014 - 12.2019

Fraud Financial Crimes CSR

Wells Fargo Bank N.A
06.2013 - 08.2014

High School Diploma -

Burke High School

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