Whitney Reef
Rochester Hills
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Service Center Representative
Sedgwick Claims Management
09.2021 - 09.2023
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Coordinated with other departments when necessary to provide comprehensive answers or resolutions for customers'' needs and issues.
- Supported new hires in adapting quickly to their roles through mentorship, guidance, and sharing of best practices.
- Collaborated with team members to improve overall service center performance and customer experience.
- Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
Front Desk Receptionist
Healthy Urgent Care
04.2021 - 07.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered and directed incoming calls using multi-line telephone system.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Working closely with workers compensation carriers and insurance companies.
Front Desk Receptionist
Doctors Urgent Care
08.2020 - 04.2021
- Scheduled patient appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Worked closely with outside insurance companies.
Patient Transporter
Troy Beaumont
05.2018 - 08.2020
- Maintained all schedules by delivering patients safely and on time to their assigned rooms.
- Moved patients in and out of wheelchairs and lifted on and off beds.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
Preschool Coach
GTC Gymnastics & Activity Center
11.2015 - 08.2017
- Motivated and challenged athletes to achieve maximum potential in gymnastics and to stretch beyond easy accomplishments.
- Built and maintained productive relationships with parents, staff members and community for maximum unity and student fulfillment.
- Developed training and exercise programs to meet individual requirements.
Education
Some College - Biology: Biomedical
Central Michigan University
High School Diploma -
Troy Intersect
06.2017
Skills
- Proficient in Microsoft Office
- Call routing
- Email and telephone decorum
- Customer assistance and interaction
- Technologically savvy
- Task Delegation
- Microsoft Excel
Timeline
Service Center Representative
Sedgwick Claims Management
09.2021 - 09.2023
Front Desk Receptionist
Healthy Urgent Care
04.2021 - 07.2021
Front Desk Receptionist
Doctors Urgent Care
08.2020 - 04.2021
Patient Transporter
Troy Beaumont
05.2018 - 08.2020
Preschool Coach
GTC Gymnastics & Activity Center
11.2015 - 08.2017
Some College - Biology: Biomedical
Central Michigan University
High School Diploma -
Troy Intersect
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