Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Reid

Brooklyn,NY

Summary

To obtain a position that would help and challenge me to use my strong writing and public skills to contribute to my future profession. Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Floor Supervisor

FedEx Office
04.2019 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Sales Associate

Best Buy
06.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Hostess

Hill Country Barbeque Market
03.2015 - 06.2019
  • Welcome guest as they enter the restaurant
  • Make reservations and seat guests
  • Work closely with the management to plan events
  • Train staff in hospitality techniques and report to management on progress
  • Inform managers of the day-to-day affairs of the restaurant
  • Prepare food and beverages when needed
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Lane Bryant
03.2013 - 03.2015
  • Assist customers with finding products to best match their needs
  • Operated cash register when necessary
  • Greet customers and provide them with daily promotions
  • Recommend clothing and other merchandise to customers
  • Served customers in a fast pace environment while providing courteous service.

Youth Mentoring Program

Bronx Lebanon Hospital
01.2012 - 08.2012
  • Faxed important documents to human resources for patient evaluation
  • Answered phones and assisted in booking appointments
  • Assisted nurses with locating patients charts and any pertinent data necessary
  • Created files for patients with corresponding alphanumeric labels
  • Organized file room for easier location of patient information.

Education

Associate Degree In Liberal Arts - Liberal Arts

Borough of Manhattan Community College
New York, NY
06.2021

Skills

  • Proficient with
  • Microsoft Office, Excellent interpersonal and communication abilities
  • Ability to provide outstanding customer service, Efficient organizational skills
  • Adept at problem-solving and creating solutions

Certification

BLS

Timeline

Sales Associate

Best Buy
06.2019 - 06.2021

Floor Supervisor

FedEx Office
04.2019 - Current

Hostess

Hill Country Barbeque Market
03.2015 - 06.2019

Lane Bryant
03.2013 - 03.2015

Youth Mentoring Program

Bronx Lebanon Hospital
01.2012 - 08.2012

Associate Degree In Liberal Arts - Liberal Arts

Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE
Whitney Reid