Whitney R
Hamilton,Ohio
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Operations Analyst
Up With Paper
09.2022 - Current
- Assessed operational performance to identify areas for improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Created a custom replenishment tool resulting in over $750k additional invoicing.
- Created over 60 custom tools for individuals and teams that improved efficiency by reducing time spent on internal processes as well as human error.
- Implemented sales data tracking and provided tools for associates to search and analyze data.
- Implemented quarterly strategy meetings to analyze and improve internal processes.
Project Manager
IDrive Fulfillment
09.2021 - 08.2022
- Developed and initiated projects, managed workflow and monitored performance.
- Maintained relationships with 10-20 clients to accurately assess needs and desired results.
- Updated operational methods and oversaw newly implemented procedures.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Made decisions independently and collaboratively on administrative and production related challenges.
Uber Partner
Uber Technologies Inc.
06.2018 - 09.2021
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
Office Administrator
Bridge Water Church
01.2015 - 08.2018
- Delivered clerical support by handling range of routine and special requirements.
- Supported pastoral staff with proactive correspondence management, document coordination and parishioner relations.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
Sole Proprietor
25 Clean
01.2013 - 01.2015
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Input income and expense details into database to track business finances and address variances.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Education
Associate of Applied Science - Business Management
Brown Mackie College
Cincinnati, Ohio10.2018
Skills
- Operations Analysis
- Google Workspace Tools
- Project Management
- Team Leadership
Timeline
Operations Analyst
Up With Paper
09.2022 - Current
Project Manager
IDrive Fulfillment
09.2021 - 08.2022
Uber Partner
Uber Technologies Inc.
06.2018 - 09.2021
Office Administrator
Bridge Water Church
01.2015 - 08.2018
Sole Proprietor
25 Clean
01.2013 - 01.2015
Associate of Applied Science - Business Management
Brown Mackie College