Summary
Overview
Work History
Skills
Timeline
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Whitney Riddle

Summary

Dynamic leader with a proven track record at HomeTrust Bank, excelling in operational efficiency and team leadership. Spearheaded the implementation of online banking solutions, enhancing customer onboarding and satisfaction. Developed robust procedures ensuring compliance and quality control, while fostering strong professional connections to drive sustainable growth.

Results-driven with extensive experience in strategic leadership and operational excellence. Growing and optimizing processes and fostering team collaboration. Exceptional skills in strategic planning and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

9
9
years of professional experience

Work History

Vice President Treasury Management Implementation

HomeTrust Bank
03.2021 - Current
  • Oversees set up of online banking solutions for money movement and help solve client needs for cash flow.
  • Oversees and leads the Treasury Operations team in client billing, exception pricing, sweeps, and FDIC solutions.
  • Developed policies and procedures to ensure regulatory compliance and internal quality control.
  • Collaborated on bank acquisitions to ensure transition of client accounts, online services, and money movement limits were mapped accurately.
  • Tested software updates and enhancements for online banking and core systems prior to deployment or conversion.
  • Developed quality control scripts for system testing and updates.
  • Assisted in developing processes and procedures in onboarding large client relationships in community association banking vertical.
  • Represented organization at industry conferences and events.
  • Participated in trade shows and conferences to network and generate leads.
  • Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, and auditors to promote collaboration and long-term success.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.

Asst. Vice President Treasury Services Support

HomeTrust Bank
11.2018 - 03.2021
  • Built implementation team to create a seamless client experience for onboarding new banking relationships including establishing new accounts.
  • Facilitated the opening of deposit accounts for commercial customers, fulfilling the onboarding of new treasury services clients.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
  • Developed customized training materials, significantly enhancing user understanding and competency with new software.
  • Achieved significant reductions in post-implementation issues by implementing rigorous quality assurance protocols during development phase.
  • Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.
  • Orchestrated seamless transition of client operations to new platforms, minimizing downtime and operational disruptions.
  • Served as internal sales for the retail business clients providing solutions for client needs.

Customer Care Center Specialist

HomeTrust Bank
01.2017 - 11.2018
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Assisted personal and business clients with questions about day to day transactions.
  • Assisted customers with their debit card needs by placing domestic and international exemptions for travel and purchases.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Coordinated with other departments to address and solve complex customer issues.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Provided training to new customer service representatives, ensuring high standards of service.


Skills

  • Effective team leadership
  • Building professional connections
  • Informed decision-making
  • Critical thinking
  • Procedure development
  • Operational efficiency enhancement
  • Product demonstrations
  • Customer onboarding
  • Operational management

Timeline

Vice President Treasury Management Implementation

HomeTrust Bank
03.2021 - Current

Asst. Vice President Treasury Services Support

HomeTrust Bank
11.2018 - 03.2021

Customer Care Center Specialist

HomeTrust Bank
01.2017 - 11.2018

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Whitney Riddle