Whitney Roach
Cocoa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MB Lawns
02.2018 - Current
- Accounts Payable and Accounts Receivable
- Experience with Microsoft suites and Quickbooks for creating documents, spreadsheets, keeping track of inventory and accounting and customer information.
- Handled customer inquiries and issues courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Executive
Rose Roach Psychotherapy
07.2014 - 02.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Processed insurance medical billing and prior authorizations
- Accounts Payable and Accounts Receivable
Customer Service Representative
Rotech Oxygen & Medical Equipment
01.2011 - 01.2014
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sold and set up durable medical equipment to appropriate patients; CPAPs, oxygen, and other equipment when prescribed.
- Repaired durable medical equipment when necessary.
- Performed deliveries and set ups to patients homes.
Education
Associate of Arts - Accounting
Eastern Florida State College
Cocoa, FL05.2024
High School Diploma -
Vanguard High School
Ocala, FL05.2007
Skills
- Strong written and verbal communication skills
- Microsoft suites knowledge and application
- Customer-orientated
- Reliable, motivated, and critical thinking to perform job tasks
Timeline
Customer Service Representative
MB Lawns
02.2018 - Current
Customer Service Executive
Rose Roach Psychotherapy
07.2014 - 02.2018
Customer Service Representative
Rotech Oxygen & Medical Equipment
01.2011 - 01.2014
Associate of Arts - Accounting
Eastern Florida State College
High School Diploma -
Vanguard High School
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