Whitney Roberson
Little Rock,AR
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering appropriate recommendations. Diligent about keeping records accurate and schedules organized.
Overview
4
4
years of professional experience
Work History
Hairstylist
Illume in the Heights
Little Rock
09.2022 - Current
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed new styles and techniques.
- Developed relationships with new clients through referrals from existing customers.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Resolved customer complaints regarding worker performance or services rendered.
- Managed household errands and other essential tasks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Met and exceeded personal sales targets.
Hair Salon Manager
Southern Blonde & Co.
Little Rock, AR
11.2020 - 09.2022
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Supervised banking procedures, cash flow, and accounting processes.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed accounts receivable and payable functions including invoicing and collection activities.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Monitored and tracked salon product contracts and deliveries.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Negotiated contracts with vendors supplying products and services needed by the salon.
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
Education
Cosmetologist - Cosmetology
Hot Springs Beauty College
Hot Springs, AR11-2020
High School Diploma -
Fountain Lake High School
Hot Springs, AR05-2018
Skills
- Friendly, positive attitude
- Attention to detail
- Conflict resolution
- Computer skills
- Appointment coordination
- Schedule management
- Appointment scheduling
- Conflict resolution skills
- Outstanding customer service
- Customer education
Timeline
Hairstylist
Illume in the Heights
09.2022 - Current
Hair Salon Manager
Southern Blonde & Co.
11.2020 - 09.2022
Cosmetologist - Cosmetology
Hot Springs Beauty College
High School Diploma -
Fountain Lake High School