Whitney Roberts
Summary
United States ARMY Veteran and professional with strong expertise in office management, customer service, and team collaboration. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams or working independently. Skilled in client assessment, case management, office management, customer service, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supportive Housing Specialist
Corehealth
02.2023 - Current
- Assist clients in locating, maintaining, and securing housing.
- Assist clients with understanding lease compliance and HUD regulations.
- Adhere to HIPPA regulations and documentation standards.
- Assist clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
Office Manager
Shaffer Transportation STSI
10.2022 - 02.2023
- Conducted weekly payroll for Semi Fleet.
- Managed daily office duties.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Section 8 Coordinator
Kelso Housing Authority
12.2019 - 09.2022
- Managed all aspects of the Housing Choice Voucher (Section 8) Program in conjunction with federal, state, and HUD regulations along with agency policies
- Coordinated inspections of rental units, verifying properties met Housing Quality Standards before approving leases.
- Coordinated tenant eligibility assessments and maintained compliance with Section 8 program regulations.
- Managed application processes, ensuring timely processing and accurate documentation for potential renters.
Vault Teller
Moneytree
04.2017 - 12.2019
- Managed daily vault operations including balancing cash and verifying deposits.
- Processed loans and checks.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
Cashier
Chevron
08.2016 - 04.2017
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate's Degree - Business Management
Lower Columbia College
06-2016
United States Army Veteran Honorable Discharge
07-2009
Diploma -
West Salem High School
01.2007
Skills
- Organizational Skills
- Office Administration
- Data Entry
- Case management
- Customer service excellence
- Referrals and networking
- Teamwork and collaboration
Accomplishments
- Recognized by colleagues and clients for excellence of care.
- Customer Service of the Year Award with Moneytree 2018.
Accomplishments
- President’s Honor list at Lower Columbia College.
- Certified Housing Choice Voucher Specialist with HUD.
Certification
Counselor Agency Affiliated Registration (R-AAC), Washington State Department of Health
Timeline
Supportive Housing Specialist
Corehealth
02.2023 - Current
Office Manager
Shaffer Transportation STSI
10.2022 - 02.2023
Section 8 Coordinator
Kelso Housing Authority
12.2019 - 09.2022
Vault Teller
Moneytree
04.2017 - 12.2019
Cashier
Chevron
08.2016 - 04.2017
Diploma -
West Salem High School
Associate's Degree - Business Management
Lower Columbia College
United States Army Veteran Honorable Discharge