Whitney Robinson
Kansas City,MO
Summary
Proven track record in enhancing operational efficiency and quality, notably at Faurecia, where I spearheaded initiatives to improve production processes. Skilled in machinery operation and maintaining a strong work ethic, I excel in high-pressure environments, demonstrating exceptional communication and attention to detail. Achieved significant reductions in downtime and consistently delivered superior customer service.
Overview
8
8
years of professional experience
Work History
Machine Operator
Faurecia
01.2023 - Current
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Customer Service Representative
WIPRO Infocrossing
05.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Driver
Ztrip
02.2018 - 05.2022
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Safely transporting passengers to varies locations
Warehouse Worker
Grupo Antolin
01.2016 - 04.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Education
No Degree - CDL
New Reflection
Kansas City, MO09.2023
High School Diploma -
Excelsior Springs Job Corp
Kansas City, MO03.2015
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Assembly and production
Timeline
Machine Operator
Faurecia
01.2023 - Current
Customer Service Representative
WIPRO Infocrossing
05.2022 - 07.2023
Driver
Ztrip
02.2018 - 05.2022
Warehouse Worker
Grupo Antolin
01.2016 - 04.2018
No Degree - CDL
New Reflection
High School Diploma -
Excelsior Springs Job Corp
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