Whitney Robinson
Lake Stevens
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
General Manager/Restaurant Co-Owner
The Monkey Bar
2023.02 - Current
- Managed budget implementations, employee reviews, training, schedules, and marketing negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, suppliers, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Office Administrator
Windermere/ North Real Estate
2020.12 - 2023.02
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Contributed proactively to marketing efforts that increased brand awareness among potential customers.
Receptionist/ Service Cashier
Roy Robinson Subaru
2018.02 - 2020.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone systems promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
Bachelor of Arts - Theatre Arts
Eastern Washington University
Cheney, WA06.2017
Associate of Arts - Theatre Arts
Spokane Falls Community College
Spokane, WA06.2015
Skills
- Problem Resolution
- Operations Management
- Leadership and team player
- Staff Management
- Customer Relations
- Customer Relationship Management
- Verbal and written communication
- Administrative Skills
- Vendor relationships
- Performance Improvement
- Marketing
Timeline
General Manager/Restaurant Co-Owner
The Monkey Bar
2023.02 - Current
Office Administrator
Windermere/ North Real Estate
2020.12 - 2023.02
Receptionist/ Service Cashier
Roy Robinson Subaru
2018.02 - 2020.12
Bachelor of Arts - Theatre Arts
Eastern Washington University
Associate of Arts - Theatre Arts
Spokane Falls Community College
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