Whitney Rodriguez
Los Angeles,CA
Summary
Dedicated individual with relentless drive for setting and exceeding client satisfaction. With more than 4 years of experience in the hospitality industry of achieving optimal success in front of house operations by providing competent planning and functionality in the face of ambiguity. Ambitious, bold, friendly and always eager to learn new skills.
Overview
5
5
years of professional experience
Work History
Senior Sales Coordinator
W Hollywood
04.2022 - Current
- Answered and managed a high-volume, multi-line phone system, routing calls to appropriate extensions, taking detailed messages, and setting up conference calls for sales managers and clients.
- Identified and qualified sales leads, created and distributed tailored proposals and contracts, and coordinated site visits for potential clients to drive event bookings.
- Assisted the finance team with invoicing, group deposits, and closing billing for catering and group events, ensuring accuracy and timely processing.
- Provided support to various departments, including sales, finance, and operations, to resolve issues and improve overall efficiency.
- Trained new team members on sales processes, financial systems, and customer service protocols to ensure consistency and quality across the team.
Rooms Controller
JW Marriott L.A. LIVE
09.2019 - 04.2022
- Oversaw the pre-arrival process to ensure guest preferences were met, room inventory was optimized, and revenue opportunities were maximized.
- Collaborated with upper management and executives to recommend, develop, and implement innovative organizational strategies tailored to high-profile clients.
- Streamlined office procedures for retrieving and managing data from computer systems and business records, enhancing overall workflow efficiency.
- Oversaw all Rooms Division operations to deliver exceptional internal and external guest experiences, ensuring high levels of satisfaction and repeat business.
- Worked closely with other departments to ensure seamless communication and coordination, contributing to the overall success of hotel operations.
Education
High School -
John Marshall High School
01.2016
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Management & Record Keeping
- CRM Software (eg, Salesforce, Opera)
- Financial Invoicing & Billing Systems
Technical Skills:
Soft Skills:
- Strong Written & Oral Communication
- Attention to Detail
- Problem Resolution
- Team Collaboration & Training
- Customer Relationship Management
Accomplishments
- W Hollywood Talent of the Month (2022): Recognized for exceptional performance in sales coordination and customer service.
- Nominated for Southwest Area Sales Coordinator of the Year (2021): Acknowledged for outstanding contributions to sales and client management.
- JW Marriott Five Star of the Quarter (2020): Awarded for excellence in operational and team collaborations.
Timeline
Senior Sales Coordinator
W Hollywood
04.2022 - Current
Rooms Controller
JW Marriott L.A. LIVE
09.2019 - 04.2022
High School -
John Marshall High School
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