Whitney Rose

Coordinated field operations for the installation, dismantling, and maintenance of custom trade show exhibits.

Acted as primary point of contact between project managers, clients, convention centers, vendors, and on-site installation teams to ensure seamless project execution.

Monitored project schedules, tracked field progress, resolved logistical and operational issues in real time, and maintained accurate project documentation.

Ensured compliance with venue regulations, company safety standards, and quality expectations.

• Managed end-to-end payment processing operations to ensure accuracy and efficiency in transactions
• Entered, updated, and verified data using various software applications to maintain data integrity
• Experienced in conducting thorough compliance checks and audits to uphold organizational integrity
• Strong emotional intelligence skills to consistently identify and manage the emotions of customers, and using de-escalation techniques

• Communicated with customers regarding terms and conditions of new loans, clarifying repayment schedules and associated fees

• Delivered customer service by adhering to collections procedures, ensuring compliance and customer satisfaction
• Negotiated payment plans with customers, enhancing communication skills and fostering positive customer relationships
• Managed collections process, ensuring timely follow-up on overdue accounts.

• Ensured document accuracy and compliance with policies and regulatory guidelines to facilitate seamless verification processes
• Provided clear, accurate information on loan verification process to enhance applicant understanding and experience
• Conducted thorough verification of documents to ensure compliance with regulatory standards.
• Collaborated with cross-functional teams to streamline verification processes and enhance accuracy.
• Identified and resolved discrepancies in data, improving overall quality of verification outcomes.

• Managed maintenance and oversight of extensive array of instruments, ensuring seamless lifecycle from company fleet to distribution in schools and customers
• Facilitated and negotiated instrument contracts across multiple store locations, strengthening partnerships and enhancing market presence
• Diagnosed and repaired musical instruments, ensuring optimal performance for customers.

• Managed shift team, ensuring smooth cash handling and deposits while following guidelines for optimal animal care
• Oversaw incoming shipments for weekly deliveries, ensuring efficient processing and supporting operational excellence
• Delegated projects to teams, maintaining company standards and improving customer experience