Whitney Ross

• Diligently completed paperwork, promptly identifying and resolving discrepancies to maintain the quality of medical records.
• Demonstrated meticulous attention to detail while multitasking in fast-paced environments.
• Exhibited high levels of initiative and creativity when faced with challenging tasks, ensuring consistent productivity even during peak seasons.
• Quickly adapted to new technology and software applications, showcasing basic computer proficiency and strong data entry skills.
• Leveraged data entry skills to gain extensive knowledge in data analysis and reporting, contributing to accurate record-keeping and efficient operation.
• Organized and managed multiple tasks, refining strong organizational skills through coursework and volunteer activities.
• Regularly interacted with clients, enhancing professional verbal and written communication skills in English and improving response to requests in a fast-paced environment.

• Supported customers in choosing and renewing their Health Insurance plans
• Demonstrated excellent customer support by swiftly responding to requests for products, services, and company information
• Maintained accuracy and compliance of customer's health records.

• Managed multiple tasks including product recommendation, responding to customer requests, and updating account information
• Ensured timely delivery and updated personal information for customers
• Resolved escalated issues while maintaining customer satisfaction.

• Fostered a collaborative service environment, resulting in optimized customer support
• Resolved problems swiftly by demonstrating empathy and superior customer service skills.

• Managed product returns while maintaining customer satisfaction
• Monitored self-checkout systems and provided assistance when needed.

• Provided primary customer support in a fast-paced environment, effectively responding to requests for products, services, and company information
• Maintained customer happiness by resolving concerns and ensuring accurate accounting information.

• Assisted customers with purchases, located items, and promoted reward programs
• Maintained reports of transactions and offered a welcoming environment to customers.