Whitney Ross
Covington,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager
One Main Financial
01.2020 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Train new hires
- Maintained professional, organized, and safe environment for employees and patrons.
- Originated, reviewed, processed, closed and administered customer loan proposals
- Compiled database of loan applicants credit histories, corporate financial statements and other financial information .
- Create spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Create strategies to develop and extend existing customer sales, resulting in increase in annual sales.
- Reduced delinquency rate by 85% through effective resolution strategies
- Managed distressed accounts, formulating strategies to resolve delinquencies.
- Handled and average 70+ calls daily.
Collection Manager
Fresenius Medical Care
01.2017 - 02.2020
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Assist patients in resolution of outstanding payments from past due account
- Achieve monthly department collection goal
- Achieve quality assurance score that meet department requirements
Dispatch
IFT And Emergency Transport
03.2014 - 02.2018
- Monitored and tracked dispatch communication systems.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Maintained route plans and communicated barriers to dispatch.
- Maintained adherence to dispatch communication and response protocols.
- Receive and prioritize emergency and non emergency calls from the public and contracted facilities.
- Monitor and track the status of emergency response units in field.
Education
High School Diploma -
Jasper County High School
Monticello, GA05.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Emergency Dispatch
- Leadership and team building
- Credit Analysis Proficiency
- Professionalism and Integrity
Timeline
Manager
One Main Financial
01.2020 - 04.2024
Collection Manager
Fresenius Medical Care
01.2017 - 02.2020
Dispatch
IFT And Emergency Transport
03.2014 - 02.2018
High School Diploma -
Jasper County High School
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