Whitney Runyon
Bel Air,MD
Summary
Dynamic delivery driver with a proven track record at Amazon, excelling in time management and customer service. Demonstrated safe driving and effective GPS navigation, ensuring timely deliveries and high customer satisfaction. Recognized for maintaining vehicle integrity and fostering positive client relationships, contributing to a reliable and efficient service experience.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Amazon
03.2025 - Current
- Navigated routes efficiently to ensure timely deliveries.
- Loaded and unloaded packages following safety protocols.
- Maintained vehicle cleanliness and conducted routine inspections.
- Communicated with customers to confirm delivery details and address concerns.
- Utilized GPS systems for optimal route planning and navigation.
- Assisted with inventory management by tracking delivered items accurately.
- Adapted quickly to changing schedules and delivery demands.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Rideshare Driver
Lyft And Uber
01.2019 - 01.2025
- Navigated diverse routes, ensuring timely and safe passenger transportation.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Provided exceptional customer service, addressing passenger needs and concerns.
- Cultivated positive relationships with passengers, encouraging repeat business through excellent service.
- Adapted quickly to changing conditions and passenger requests for improved satisfaction.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Managed payment processing through rideshare platform, ensuring accuracy and security.
- Monitored local traffic patterns to avoid delays and enhance ride efficiency.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
Salon Licensed Cosmetologist
Sport Clips
03.2011 - 03.2018
- Provided personalized consultations to assess client needs and preferences for hair, skin, and nail services.
- Executed advanced haircutting and styling techniques to enhance client satisfaction and loyalty.
- Implemented sanitation protocols and maintained cleanliness of workstations to ensure a safe environment.
- Mentored junior cosmetologists on best practices in customer service and technical skills development.
- Developed strong client relationships through effective communication, resulting in repeat business and referrals.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Promoted the salon''s brand image through participation in community events, social media outreach efforts, or word-of-mouth referrals from satisfied customers.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Salon Licensed Cosmetologist
Haircuttery
01.2004 - 01.2010
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Increased revenue through effective customer service and inventory management.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Developed new techniques to improve appearance of customer and provide different looks.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed appointment scheduling efficiently to ensure timely service for all clients.
- Maintained compliance with health regulations, ensuring a safe environment for clients and staff alike.
- Developed promotional strategies to increase client retention through loyalty programs and referral incentives.
- Trained staff on new technologies and tools, enhancing service offerings and operational efficiency.
- Delivered personalized hair and beauty services, enhancing client satisfaction through tailored consultations.
- Managed inventory and supplies to ensure optimal availability of products for daily operations.
Education
High School Diploma -
Chesapeake High School
Baltimore, MDCosmetology Licence -
Sollars Point Tech High School
Dundalk, MDSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- GPS navigation
- Safe driving record
- Shipping and packaging
- Client relationship management
- Vehicle maintenance
- Inventory management
Timeline
Delivery Driver
Amazon
03.2025 - Current
Rideshare Driver
Lyft And Uber
01.2019 - 01.2025
Salon Licensed Cosmetologist
Sport Clips
03.2011 - 03.2018
Salon Licensed Cosmetologist
Haircuttery
01.2004 - 01.2010
High School Diploma -
Chesapeake High School
Cosmetology Licence -
Sollars Point Tech High School