Whitney Salamone
Gainesville,GA
Summary
Personable Office Administrator with twelve years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
12
12
years of professional experience
Work History
Office Administrator
GLR Group
06.2011 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Aesthetician
Afterglow Spa
09.2013 - 12.2013
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Cleansed, exfoliated and moisturized customer skin.
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Created repeat business by developing long-term relationships with regular customers.
- Advised clients on proper home-care regimens.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Studied ingredients in products to explain benefits to clients.
- Informed guests of appropriate products available to increase retail sales.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Education
Associate of Science - Aesthetician
Atlanta School of Aesthetics
Atlanta GA10.2013
Accounting
Lanier Technical College
Gainesville, GA07.2007
Skills
- Inbound Phone Call Handling
- Managing Office Supply Inventory
- Time Management
- Customer Relationship Management
Timeline
Aesthetician
Afterglow Spa
09.2013 - 12.2013
Office Administrator
GLR Group
06.2011 - Current
Associate of Science - Aesthetician
Atlanta School of Aesthetics
Accounting
Lanier Technical College
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