Whitney Saunders
Dallas
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
13
13
years of professional experience
Work History
Server/Bartender Shift Manager
Washington Street Steakhouse and Pub
Dallas
05.2018 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Upheld company standards and compliance requirements for operations.
Server
Best Little Roadhouse
Salem
03.2018 - 06.2020
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Bartender Shift Manager
Murphy's Grill
Dallas
03.2012 - 02.2018
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
General Studies
Chemeketa Community College
Salem, OR06-2015
Skills
- Time management
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Self motivated
- Fast learner
- Strong multitasking skills
- Completes task in timely manner
Timeline
Server/Bartender Shift Manager
Washington Street Steakhouse and Pub
05.2018 - Current
Server
Best Little Roadhouse
03.2018 - 06.2020
Server/Bartender Shift Manager
Murphy's Grill
03.2012 - 02.2018
General Studies
Chemeketa Community College
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