Whitney Schaefer
Columbus,OH
Summary
Operations-driven customer service professional with experience optimizing workflows, coordinating cross-functional processes, and improving overall service quality. Known for strong communication, problem-solving, and the ability to manage high-volume tasks with accuracy and efficiency. Brings a background in quality assurance, data analysis, onboarding, and team support, along with property management experience that strengthens the understanding of client needs. Detail-oriented and proactive, committed to elevating customer experiences and contributing to smooth, efficient operations across any environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Assistant/Apartment Leasing Agent
State Farm
12.2018 - Current
- Coordinated property maintenance requests with vendors and contractors to ensure timely repairs.
- Processed tenant applications, including collection of application fees for prospective renters.
- Advertised vacant units through print media and online listings to attract potential tenants.
- Conducted market research to identify available properties in the local area.
- Performed administrative duties, including filing paperwork and scheduling appointments efficiently.
- Conducted property tours for prospective tenants and answered inquiries.
Executive Operations Assistant
State Farm
11.2023 - 09.2025
- Conducted quality assurance checks to ensure high levels of customer satisfaction.
- Generated detailed performance reports for management to support data-driven decisions.
- Streamlined operations by efficiently managing timekeeping and billing processes.
- Organized office supplies and maintained inventory for enhanced operational efficiency.
- Facilitated onboarding process for new team members, improving integration speed.
- Maintained electronic filing system to ensure swift document retrieval and organization.
- Coordinated logistics and vendor communications to support successful event planning efforts.
- Coordinated daily operations and ensured efficient workflow across departments.
- Coordinated social media content and engagement strategies across platforms.
- Assisted in developing marketing campaigns and promotional materials.
- Provided exceptional support to customers through phone and email communication.
- Resolved customer inquiries using company-specific software and tools effectively.
- Developed retention strategies to enhance customer loyalty and satisfaction.
Founder/Owner/Operator
Butterfly-Hy
01.2022 - 05.2023
- Launched clothing brand to promote mental health awareness, designing over 100 products.
- Reduced production costs by 60% to increase profitability.
- Created hundreds of marketing visuals to enhance brand visibility.
- Developed and executed comprehensive business plan for successful company launch.
Marketing and Training Representative
Industry Lab Diagnostic Partners
01.2022 - 11.2022
- Marketed lab products to Columbus physicians, driving client engagement and sales growth.
- Streamlined employee training programs, resulting in improved onboarding efficiency.
- Collaborated with teams to identify training needs and enhance overall performance.
- Facilitated onboarding processes for new employees in diagnostic field.
- Executed quality assurance checks on item entries to ensure data accuracy.
- Maintained organized records to support easy data retrieval and reporting.
Education
Bachelor of Science - Finance
The Ohio State University
Columbus, Ohio, OH05-2023
Skills
- Customer service
- Property management
- Scheduling
- Event planning
- Onboarding processes
- Time management
- Organizational skills
- Quality assurance
- Managing inventory
- Data analysis
- MS office
- Customer retention
- Marketing strategy
- Operational efficiency
- CRM software
- Policy writing
Certification
- Property and Casualty Insurance License - Nov 2023-present
Timeline
Executive Operations Assistant
State Farm
11.2023 - 09.2025
Founder/Owner/Operator
Butterfly-Hy
01.2022 - 05.2023
Marketing and Training Representative
Industry Lab Diagnostic Partners
01.2022 - 11.2022
Property Assistant/Apartment Leasing Agent
State Farm
12.2018 - Current
Bachelor of Science - Finance
The Ohio State University