Whitney Schmidt
Hilliard
Summary
Resourceful professional in public relations, known for high productivity and efficient task completion. Specialize in crisis management, media relations, and strategic communication planning. Excel in teamwork, adaptability, and problem-solving to navigate complexities of public perceptions and messaging. Committed to fostering positive relationships between organizations and their publics through clear, effective communication strategies.
Overview
7
7
years of professional experience
Work History
Facility Engagement Specialist
Wayspring
Columbus
12.2023 - 05.2024
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Assisted with patient referrals to appropriate community resources.
- Developed discharge plans for successful completion of treatment that included aftercare recommendations.
- Assisted clients in developing personal goals for sobriety and monitored progress towards those goals over time.
- Utilized motivational interviewing techniques to engage clients in treatment and foster commitment to change behaviors.
- Conducted assessments to identify the severity of the client's substance abuse and other relevant issues.
- Collaborated with community organizations to provide referrals for additional support services such as housing, employment assistance.
- Provided crisis intervention services to individuals in acute distress due to addiction or withdrawal symptoms.
Community Health Worker
United Healthcare Group
Hilliard
04.2020 - 08.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Offered emotional support during difficult times or stressful situations.
- Served as a liaison between healthcare providers and community organizations.
- Conducted home visits to assess the health needs of patients and their families.
- Developed individualized treatment plans based on patient assessment results.
- Assessed the impact of social determinants of health on patient outcomes.
- Provided assistance with completing forms related to public benefits programs.
- Maintained accurate records of patient data in a secure electronic database.
Enrollment and Match Support Specialist
Big Brothers Big Sisters
Sheboygan
07.2018 - 03.2020
- Assisted with the development of new match support processes and procedures.
- Maintained accurate records of all match activities and outcomes.
- Conducted regular check-ins with matches to assess satisfaction levels and identify areas for improvement.
- Served as an advocate for both mentors and mentees when necessary.
- Tracked progress towards match goals and objectives.
- Provided guidance and resources to help resolve conflicts or issues that arise in a match relationship.
- Cultivated relationships with community partners to expand access to resources for matches.
Kinship Coordinator
National Youth Advocate Program
Columbus
02.2017 - 05.2018
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support to kinship care families through advocacy activities aimed at helping them navigate the system more effectively.
- Collaborated with community partners, such as law enforcement and medical providers, to ensure the safety of children.
- Established positive relationships with clients through consistent contact via home visits, phone calls or emails.
- Conducted interviews with children and families to place child with kin.
Education
Bachelor of Science - Psychology
Urbana University
Urbana, OH12-2009
Skills
- Crisis intervention
- Motivational interviewing
- Case management
- Community collaboration
- Customer service
- Relationship building
- Record keeping
- Team collaboration
- Data entry
- Microsoft Office
- Client engagement
- Goal setting
- Networking
Timeline
Facility Engagement Specialist
Wayspring
12.2023 - 05.2024
Community Health Worker
United Healthcare Group
04.2020 - 08.2023
Enrollment and Match Support Specialist
Big Brothers Big Sisters
07.2018 - 03.2020
Kinship Coordinator
National Youth Advocate Program
02.2017 - 05.2018
Bachelor of Science - Psychology
Urbana University