Whitney Schreifels
Roseville,CA
Summary
Organized and motivated and eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating business growth. I've always wanted to be in the healthcare field since I was little, and to be there for others. I am excited to start my journey in this field as I work towards becoming an RN. While providing for my family and growing positive relationships at work with co-workers and patients.
Overview
8
8
years of professional experience
Work History
CNA
Falcon wellbeing
, CA
04.2023 - Current
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Recorded patient conditions and vital signs at the start of a shift/as frequent as needed.
Behavioral Health Technician
Maxim Healthcare
Roseville, CA
02.2023 - 04.2023
- Documented patient behavior, interventions completed and patient response to interventions.
- Assisted with execution of client activities, support groups and field trips.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Developed basic strategies to promote patient safety, wellness and independence.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Applied proven strategies to positively affect client behaviors.
Delivery Driver
Eaze
Sacramento, Ca
08.2020 - 02.2023
- Role to offers patients an opportunity to access high quality, safe, & legal cannabis products.
- Handled customer service complaints with utmost professionalism, knowledgeable responses to maintain trust & company loyalty.
- Communicated frequently with dispatch to relay route changes & delays impacting customer delivery timetables.
- Answered customer questions regarding, deliveries & products.
- Processed payments by accepting cash, & credit card payments. Submitted receipts and money received from deliveries at end of each shift.
Call Center Agent
Gap Inc RCC
Rocklin, Ca
08.2019 - 06.2020
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Documented customer inquiries and feedback and entered service suggestions in company database.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Coordinator/Takeout
Lucille's Smokhouse BBQ
Rocklin, Ca
10.2017 - 11.2019
- Supervising all service assistants
- Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations.
- Keeping restaurant full at all times while maintaining server rotation
- Answering any and all questions that guest may have
- Planning reservations and waitlist parties in advance, at or within the given time or time frame
- Observing tables keeping track of clean, dirty, and occupied tables
- Checking out service assistants and all side work at end of shift, collecting all Front Desk tips from servers
- Answered phone inquiries to schedule/confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Front Desk Agent
Thunder Valley Casino Resort
Lincoln, Ca
09.2016 - 05.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns & developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs & other documents as requested by management.
- Input customer data into reservation systems and updated to reflect room changes Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Facilitated successful front desk operations for high-volume hotel.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Education
FireFighter-EMT - Fire Science
Pursuing- Sierra College
Rocklin, CACertified Nursing Assistant -
Sac Med Training
Sacramento, CA10.2022
BLS/AED Training -
American Heart Association
Roseville, CA02.2023
High School Diploma -
Arrows Academy
Sacramento, CA06.2016
Skills
- Caregiver Relations
- Activities of Daily Living ADL Support
- Observation Documentation
- Verbal and Written Communication
- Multitasking and Prioritization
- Patient Care Quality
- Infection Control
- Empathy and Compassionate Care
- Calm Under Stress
- Attention to Detail
- Patient Safety Management
- Time Management
- Vital Signs Collection
Timeline
CNA
Falcon wellbeing
04.2023 - Current
Behavioral Health Technician
Maxim Healthcare
02.2023 - 04.2023
Delivery Driver
Eaze
08.2020 - 02.2023
Call Center Agent
Gap Inc RCC
08.2019 - 06.2020
Coordinator/Takeout
Lucille's Smokhouse BBQ
10.2017 - 11.2019
Front Desk Agent
Thunder Valley Casino Resort
09.2016 - 05.2017
FireFighter-EMT - Fire Science
Pursuing- Sierra College
Certified Nursing Assistant -
Sac Med Training
BLS/AED Training -
American Heart Association
High School Diploma -
Arrows Academy
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