WHITNEY SCOTT
Hoover,AL
Summary
Customer service and risk assessment expert with proven analytical and multitasking abilities to improve operational efficiency. Proficient in specialized software and technical support, emphasizing compliance and data analysis. Effective communicator and collaborator, providing exceptional clerical and operational support in fast-paced environments. Experienced in managing office supplies, paperwork, and project requirements independently.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Clerk
Coca-Cola UNITED
Birmingham , AL
09.2025 - Current
- Processed customer invoices using automated accounts receivable software.
- Reconciled customer accounts to ensure accurate billing information.
- Managed collections by communicating with customers regarding outstanding payments.
- Generated monthly reports on accounts receivable status for management review.
- Collaborated with the sales team to resolve billing discrepancies and customer inquiries.
- Maintained organized records of all financial transactions and documentation.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
Global Business Receivables & Management
AT&T
01.2022 - 09.2025
- Managed assigned accounts
- Collected on Government, Educational, Medical, Small Business and Federal accounts
- Assisted billing and sales departments
- Reviewed invoices with customers for understanding and discrepancies
- Communicated with peers, other departments and customers via phone, mail, emails and Microsoft Teams
- Processed refunds, write offs, collections, adjustments and other assigned duties
- Processed payments
- Verified and reviewed contracts for compliance
- Subject Matter Expert (SME) in several internal billing systems
- Served as Team Lead and Relieving manager in various departments
- Continuously met and exceeded metrics
Desk Claims Adjuster
Allstate
07.2021 - 01.2022
- Processed automobile claims
- Interviewed and assistance all parties
- Used digital tools to recreate accident scene
- Determined fault
- Worked with outside adjusters to process claims quickly
- Assisted customers with car rentals and other accommodations
- Cross functional team player
Human Resources Associate
University of Alabama Birmingham
06.2019 - 07.2021
- Collaborated with Human Resources upper management to align organizational goals.
- Coordinated meetings and webinars, enhancing participant engagement.
- Self-educated on Zoom to improve virtual communication skills.
- Managed office correspondence, ensuring timely and effective communication.
- Maintained an organized electronic filing system for easy document retrieval.
- Handled inventory management, ordering office supplies to support operations.
- Composed letters, memos, and reports, facilitating clear communication with management.
- Provided technical support while ensuring compliance with data analysis protocols.
Customer Care Advocate
Southern Linc (Staffing One)
04.2018 - 05.2019
- Provided assistance with employee wellness, benefits, open enrollment, death claims, etc...
- Coordinated employee wellness events
- Created reimbursements for upper HR management and other HR employees
- First line of contact for employees inquiring about benefits via incoming calls, emails and in person
- Educated via Zoom documentation
Customer Service Associate
AT&T
06.2012 - 04.2018
- Provided Billing Support
- Assisted incoming callers
- Warm transferred customer the appropriate department
- Provided technical support for customers and employees on company provided equipment
- Performed collections, refunds, write offs, adjustments and technical support
- Empathetic assistance with payment arrangements
- Processed payments via phone and digital forms
- Assisted customers with technical support of company products
- Provided billing and sales support
- Subject matter expert on several internal billing systems
Automobile Underwriter
Infinity Insurance
06.2010 - 06.2012
- Approved or declined insurance applications based on applicants risk assessment and the insurer's established underwriting guidelines
- Applied company-specific underwriting guidelines and relevant laws and regulations for compliance
- Used specialized software to analyze applicant information and predict potential losses
- Collaborated with insurance agents
- Maintained accurate and detailed records of underwriting activities
- Provided customer service
- Subject Matter Expert (SME) in several internal billing systems
- Served as Team Lead and Relieving manager in various departments
- Continuously met and exceeded metrics
Education
Master of Science - Management
Faulkner University
Montgomery, AL01.2020
Bachelor of Business Administration - Business Administration and Management
Faulkner University
Montgomery, AL01.2018
Skills
- Outlook
- Multitasking
- Avaya Phone system
- Customer Service
- Human Resources
- Automobile Insurance Underwriter
- Collections
- Microsoft
- Google Workspace
Timeline
Accounts Receivable Clerk
Coca-Cola UNITED
09.2025 - Current
Global Business Receivables & Management
AT&T
01.2022 - 09.2025
Desk Claims Adjuster
Allstate
07.2021 - 01.2022
Human Resources Associate
University of Alabama Birmingham
06.2019 - 07.2021
Customer Care Advocate
Southern Linc (Staffing One)
04.2018 - 05.2019
Customer Service Associate
AT&T
06.2012 - 04.2018
Automobile Underwriter
Infinity Insurance
06.2010 - 06.2012
Master of Science - Management
Faulkner University
Bachelor of Business Administration - Business Administration and Management
Faulkner University