Whitney Scott
Miami,FL
Summary
I am a dedicated and versatile professional with a proactive demeanor and the capacity to quickly assimilate new knowledge. I exhibit a strong professional ethos and possess exceptional communication abilities. I am enthusiastic about making meaningful contributions to a dynamic team and facilitating the achievement of organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unloader/Loader
United Parcel Service, UPS
Homestead, FL
2016.10 - Current
- Sort, load, and unload products into categories based on size, area, and trailer.
- Maneuver trucks frequently to reduce traffic and prevent accidents.
- Repair and process damages as a clerk.
- Cover for drivers during peak season in 2022.
- Monitor and process fuel usage, and place work orders when necessary.
- Greet and assist customers at the Customer Counter.
- Assist in training new hires.
Sales Associate
Ups Store
Miami, FL
2021.10 - 2022.08
- Responsible for opening and closing the store, upselling UPS products and services, and providing excellent customer service.
- Training new associates
Customer Service Representative
Assurant
Miami, FL
2019.01 - 2019.07
- I maintained detailed records of all communication with customers, claimants, providers, and internal departments. I also handled customer inquiries regarding insurance policy coverage details and payment status updates.
Sales Lead
American Eagle Outfitters, Inc
Miami, FL
2015.05 - 2016.10
Model
Abercrombie & Fitch
Miami, FL
2014.03 - 2015.05
Education
Bachelor of Science - Environmental Sciences
Miami Dade College
Miami, FL2025-08
Skills
-Shipping and receiving procedures
- Staff training and motivation
- Problem-solving
- Product sales
- Proficiency in Microsoft Suite
- Exceptional customer service
- Merchandising and display
- Typing speed: 13,500 KPH, 50 words per minute
- File and maintain records
- Database user interface and query software
Languages
Korean
Elementary
Certification
Dartmouth
Certificate: Omnichannel Strategy and Management
Dartmouth
Certificate: Retail Fundamentals
Timeline
Sales Associate
Ups Store
2021.10 - 2022.08
Customer Service Representative
Assurant
2019.01 - 2019.07
Unloader/Loader
United Parcel Service, UPS
2016.10 - Current
Sales Lead
American Eagle Outfitters, Inc
2015.05 - 2016.10
Model
Abercrombie & Fitch
2014.03 - 2015.05
Bachelor of Science - Environmental Sciences
Miami Dade College