Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Whitney Scott

Miami,FL

Summary

I am a dedicated and versatile professional with a proactive demeanor and the capacity to quickly assimilate new knowledge. I exhibit a strong professional ethos and possess exceptional communication abilities. I am enthusiastic about making meaningful contributions to a dynamic team and facilitating the achievement of organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Unloader/Loader

United Parcel Service, UPS
Homestead, FL
10.2016 - Current
  • Sort, load, and unload products into categories based on size, area, and trailer.
  • Maneuver trucks frequently to reduce traffic and prevent accidents.
  • Repair and process damages as a clerk.
  • Cover for drivers during peak season in 2022.
  • Monitor and process fuel usage, and place work orders when necessary.
  • Greet and assist customers at the Customer Counter.
  • Assist in training new hires.

Sales Associate

Ups Store
Miami, FL
10.2021 - 08.2022
  • Responsible for opening and closing the store, upselling UPS products and services, and providing excellent customer service.
  • Training new associates

Customer Service Representative

Assurant
Miami, FL
01.2019 - 07.2019
  • I maintained detailed records of all communication with customers, claimants, providers, and internal departments. I also handled customer inquiries regarding insurance policy coverage details and payment status updates.

Sales Lead

American Eagle Outfitters, Inc
Miami, FL
05.2015 - 10.2016

Model

Abercrombie & Fitch
Miami, FL
03.2014 - 05.2015

Education

Bachelor of Science - Environmental Sciences

Miami Dade College
Miami, FL
08-2025

Skills

-Shipping and receiving procedures

- Staff training and motivation

- Problem-solving

- Product sales

- Proficiency in Microsoft Suite
- Exceptional customer service

- Merchandising and display

- Typing speed: 13,500 KPH, 50 words per minute

- File and maintain records

- Database user interface and query software

Languages

Korean
Elementary

Certification

Dartmouth

Certificate: Omnichannel Strategy and Management

Dartmouth

Certificate: Retail Fundamentals

Timeline

Sales Associate

Ups Store
10.2021 - 08.2022

Customer Service Representative

Assurant
01.2019 - 07.2019

Unloader/Loader

United Parcel Service, UPS
10.2016 - Current

Sales Lead

American Eagle Outfitters, Inc
05.2015 - 10.2016

Model

Abercrombie & Fitch
03.2014 - 05.2015

Bachelor of Science - Environmental Sciences

Miami Dade College

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Whitney Scott