Whitney Sherrell

Job Related Summary: 5+ years Of experience in Customer Service. 5+ years of experience in Cold Calling. 5+ years of experience in MS Office Suite (Word, Excel, PowerPoint). Local Candidate. Good communication and interpersonal skills. Summary: Strong and extensive experience as a Customer Service Representative in call center environment, insurance claims processing, administrative support and customer care. Strong experience in Healthcare Industry. Took 80 to 120 calls on a daily basis in assisting the customers. Worked collaboratively to ensure quality operations. Able to coordinate workflows and enforce policies and procedures. Accustomed to handling sensitive and confidential information. o Academic Honors Recognition / Honor Roll. o Knowledge of patient confidentiality standards and regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA). o Able to make decisions and implement course of action. o Well-organized, manages time and priorities in multi-task environments. o Greenway Prime Suite EHR and Microsoft Office Suite (MS Word, MS Excel and MS PowerPoint) - Type 60 WPM. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.