WHITNEY SHERRELL
Gilbert,US
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Banner Health
Chandler, AZ
10.2022 - Current
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures and care plan instructions
- Maintained detailed records of test results by entering data and patient information into computer
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Oriented and trained new staff on proper procedures and policies
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Prepared lab specimens for diagnostic evaluation
Customer Service Representative
CARVANA
Tempe, AZ
05.2021 - 08.2022
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Pediatric Medical Assistant
St Vincent Hospital
Indianapolis, IN
01.2011 - 01.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures and care plan instructions
- Maintained detailed records of test results by entering data and patient information into computer
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Oriented and trained new staff on proper procedures and policies
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Prepared lab specimens for diagnostic evaluation
Patient Service Representative
St Vincent Hospital
Indianapolis, IN
04.2005 - 04.2010
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Used Cerner to schedule appointments
- Explained plans for treatment and payment options
- Reviewed daily care slips for doctors
- Generated monthly statements to check outstanding balances
- Educated patients on medicine and at-home healthcare tools
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Organized patient records and database to facilitate information storage and retrieval
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Balanced deposits and credit card payments each day
Education
Associate of Applied Science - Medical Management
Ultimate Medical Academy
Clearwater, FL, US12.2019
Diploma - Medical Assisting
Sanford Brown College
Indianapolis, IN, US09.2010
Skills
- Medical terminology
- Continuous improvement
- Epic
- Operating EKG Equipment
- Pediatric Nursing
- Preventive Health Practices
- Transportation Assistance
- Blood and Tissue Collection
- Completing Insurance Forms
- Coordinating Drug Refills
- Examination Preparation
- Multi-Line Telephone System
- Pharmacy Relations
- Operation
- Cleaning and Organizing
- Patient Relations
- Patient Interviews
- Treatment Room Preparation
- Patient Data Management Systems
- Updating Medical Records
- Administering Immunizations
- ICD-10
- HIPAA
- Patient care
- CRM software
- Documentation review
- Organizational skills
- Negotiation
- Microsoft Excel
- Vital Signs
- Leadership
- Vital signs
- Medical records
- Presentation skills
- Medical Terminology
- Customer relationship management
- Relationship management
- ICD-9
- Word Processing
- ATS
- Specimen collection / processing
- Computer literacy
- Computer hardware
- Virtualization
- EMR Systems
- Cerner
- Weight loss
- Medical scheduling
- Clinical research
- Private practice
- Customer service
- Technical support
- Ob/Gyn
- Hospital Experience
- Live chat
- Medical Scheduling
- CPT coding
- Triage
- POS
- Pegasystems
- Software troubleshooting
- Visio
- Communication skills
- Quality assurance
- Clerical experience
- Google Suite
- Retail sales
- Supervising experience
- Recruiting
- Pediatrics
- Operating systems
- Insurance Verification
- Windows
- Medical Billing
- Account management
Certification
- CPR Certification, Indefinite
- CCMA Certification, Indefinite
- AED Certification, Indefinite
- Certified Medical Assistant, Indefinite
- Driver's License, 06/01/21 to 06/01/29
- BLS Certification, 03/01/21 to 03/01/27
- RMA, 09/01/17 to 01/01/27
- EMT Certification, 05/01/22 to 01/01/23
Personal Information
- Willing To Relocate: Arizona
- Authorized To Work: US for any employer
Timeline
Medical Assistant
Banner Health
10.2022 - Current
Customer Service Representative
CARVANA
05.2021 - 08.2022
Pediatric Medical Assistant
St Vincent Hospital
01.2011 - 01.2021
Patient Service Representative
St Vincent Hospital
04.2005 - 04.2010
Associate of Applied Science - Medical Management
Ultimate Medical Academy
Diploma - Medical Assisting
Sanford Brown College
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