Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Whitney Shewmake

Forney,TX

Summary

Analytical, detail-oriented, and hard-working professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in any work environment and various positions. I feel that with my experience I can fit into any work environment and be a great asset. Work well with others and maintain an upbeat character and a healthy, happy environment by being both courteous and professional.

Overview

5
5
years of professional experience

Work History

Delivery Driver

AIOLogistics (Amazon)
07.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Server/Bartender

Swinging doors
05.2022 - 12.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

SERVER/BARTENDER

Scooters Bar & Grill
03.2021 - 09.2021
  • Greeted new and returning customers and developed relationships resulting in customer loyalty
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Brought out food and drinks in a timely manner
  • Work well in a fast-paced environment
  • Set up entire restaurant including the floor and bar
  • Cleaned throughout the shift and after closing.
  • Provided exceptional service to high volume of daily customers.

Childcare Worker/Personal Trainer

TX Fitness
09.2020 - 01.2021
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Demonstrated safe and proper exercise techniques to clients.
  • Communicated with clients to determine goals and performed client assessments.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.

Human Resource Assistant/Receptionist

RDL Transportation
10.2018 - 08.2019
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Searched employee files to obtain information for authorized persons and organizations.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Associate - Business

Tyler Junior College
Troup, TX

high school graduate -

Penn Foster Career School
Scranton, PA
06.2018

Skills

  • POS Operation
  • Beverage Preparation
  • Guest Engagement
  • Dining Customer Service
  • Positive and Professional
  • Fast past environment
  • Data entry
  • Sorting and Labeling
  • Mail Handling
  • Bookkeeping
  • Organization and Efficiency
  • Office Administration
  • File Maintenance
  • Word Processing
  • Administrative Assistance

Accomplishments

  • Received the Top Driver Award for the months of October and December while working for Amazon.
  • Made it onto the Presidents List for both semesters completed at TJC.

Timeline

Delivery Driver

AIOLogistics (Amazon)
07.2023 - Current

Server/Bartender

Swinging doors
05.2022 - 12.2023

SERVER/BARTENDER

Scooters Bar & Grill
03.2021 - 09.2021

Childcare Worker/Personal Trainer

TX Fitness
09.2020 - 01.2021

Human Resource Assistant/Receptionist

RDL Transportation
10.2018 - 08.2019

Associate - Business

Tyler Junior College

high school graduate -

Penn Foster Career School

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Whitney Shewmake