WHITNEY SHIVERS
GRAND PRAIRIE,TX
Summary
Dedicated customer service professional with a passion for creating exceptional customer experiences. Advanced communication skills and a positive attitude are key strengths in building strong relationships with customers. Recognized for punctuality and excelling in delivering outstanding service through strong interpersonal skills. Committed to continuous learning, strives to foster a supportive and engaging environment that drives team success.
Overview
16
16
years of professional experience
Work History
MATERIAL HANDLER
F. E. D. Ground
02.2023 - 11.2024
- Responsible for handling, moving, and storing varying kinds of materials
- They may also load and unload delivery items, maintain and record inventory, clean machinery and keep loading and docking areas clear
SALES ASSOCIATE
C. V. S. Pharmacy
01.2017 - 11.2024
- Ring up customers in a professional, courteous and timely manner
- Accurate use of the Point of Sale System
- Provide customers with helpful information regarding store policies, procedures, products and services
- Efficient teamwork and communication skills amongst coworkers
- Stocking products
- Optimized customer transactions, ensuring efficiency and satisfaction
- Maintained store appearance, including restrooms and parking lot, enhancing overall shopping experience
- Meticulously managed inventory using RF scanners, ensuring accurate documentation of incoming shipments and proper tracking of product expiration dates
- Worked cohesively with team members to stock merchandise throughout the store, maintaining optimal product availability and presentation for customers
- Implemented creative solutions to streamline checkout processes, reducing wait times and improving customer flow during peak shopping periods
- Provided exceptional customer service, addressing inquiries and resolving issues promptly, contributing to increased customer loyalty and repeat business
- Fostered positive guest experiences through efficient check-ins, personalized service, and proactive problem-solving, enhancing overall satisfaction and loyalty
- Managed end-of-day tasks with precision, including auditing paperwork, processing payments, and maintaining accurate records for seamless hotel operations
- Embraced multifaceted role, expertly handling reservations, room assignments, and guest inquiries while maintaining a warm, welcoming atmosphere
- Streamlined front desk procedures, reducing check-in times and improving guest satisfaction scores through efficient service delivery and follow-up
- Constant standing, reaching and bending throughout the shift as well as being able to lift up to 50 pounds
Sales Associate
Ross Dress for Less
09.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
FULFILLMENT TEAM MEMBER
Target
11.2022 - 01.2023
- Helping customers, restocking shelves, creating and organizing sales displays, recording inventory, handling returns, and working cash registers to assist with purchases
- Picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guests
- Maintained meticulous inventory records, ensuring accuracy in stock levels
- Executed precise order fulfillment, minimizing errors and enhancing customer experience
Jewelry Sales Associate
Sam's Club
06.2018 - 07.2019
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
FRONT DESK CLERK
Super 8 by Wyndham
12.2016 - 04.2018
- Welcome guests in a warm and friendly manner
- Ascertains their lodging, purchasing needs
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Knows all essential aspects of our resort or hotel operations
- As a night shift front desk receptionist, you take reservations, perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms
- Night shift can also involve light cleaning, paperwork auditing, processing credit card payments, and other end-of-day tasks
SALES ASSOCIATE
Burlington Coat Factory
02.2014 - 09.2016
- Ringing up customers in a professional, courteous and timely fashion
- Responsible for the up keep and overall outward appearance of the store, including restrooms and parking lot
- Unloading and accurate documentation of incoming truck loads using a RF scanner
- Keeping track of expiration dates and properly documenting and disposing of applicable products
- Stocking merchandise throughout the store
WAREHOUSE ASSOCIATE
KOHL'S
04.2013 - 10.2015
- Responsible for pulling, packing and shipping orders in an accurate manner
- Organizing stocks and maintain inventories
- Delivering orders to customers real time
- Inspecting goods for defects and damages
- Tracking inventory in appropriate system
- Organizing space in the warehouse and perform cleaning duties
- Notifying supervisors of problems that are not resolvable while resolving all other issues at the warehouse level
- Checking spools on work orders
- Restocking materials as and when requires
- Streamlined order fulfillment process, reducing errors and improving efficiency
- Managed inventory with precision, ensuring timely restocking and minimizing stockouts
OFFICE COORDINATOR
E. W. Wells Group
01.2009 - 11.2012
- Responsible for presenting a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc
- - by phone, in person, and email
- Responsibility for development & implementation of efficient office systems
- Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing
- Responsible for providing support for teams: staff travel arrangements and expense tracking, program and stipend supplies, etc
- Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating
- Provide support for IT department: help monitor staff needs, assist staff with problem solving, assist IT staff as requested
- Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets
- Provide support for Finance; monitor staff credit card purchases and documentation, reconcile monthly VISA Bill
- Streamlined office operations, enhancing productivity and client satisfaction
- Implemented efficient systems for scheduling, travel, and expense tracking
Sales Associate
Bealls Outlet
08.2009 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
DIPLOMA -
New Fellowship Christian School
Florida05.2004
Skills
- Team Collaboration
- Time Management
- Conflict Resolution
- Active Listening
- Sales Techniques
- Office Administration
- Customer Engagement
- Inventory Management
- Problem Solving
- Multitasking
- Quality Assurance
- Product Knowledge
- Research Skills
- Leadership
Timeline
MATERIAL HANDLER
F. E. D. Ground
02.2023 - 11.2024
FULFILLMENT TEAM MEMBER
Target
11.2022 - 01.2023
Sales Associate
Ross Dress for Less
09.2021 - 05.2023
Jewelry Sales Associate
Sam's Club
06.2018 - 07.2019
SALES ASSOCIATE
C. V. S. Pharmacy
01.2017 - 11.2024
FRONT DESK CLERK
Super 8 by Wyndham
12.2016 - 04.2018
SALES ASSOCIATE
Burlington Coat Factory
02.2014 - 09.2016
WAREHOUSE ASSOCIATE
KOHL'S
04.2013 - 10.2015
Sales Associate
Bealls Outlet
08.2009 - 12.2011
OFFICE COORDINATOR
E. W. Wells Group
01.2009 - 11.2012
DIPLOMA -
New Fellowship Christian School
Similar Profiles
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Marisol PachecoMarisol Pacheco
Quality Assurrance Coordinator at Ground Ground Effects LLCQuality Assurrance Coordinator at Ground Ground Effects LLC
Gaige JehorekGaige Jehorek
Package Sorter at Fed Ex GroundPackage Sorter at Fed Ex Ground
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus
Charles HermesCharles Hermes
Senior Lecturer and Academic Advisor at University of Texas at ArlingtonSenior Lecturer and Academic Advisor at University of Texas at Arlington