Whitney Shoemake

• Set up welding machines and checked for proper operation.
• Performed welds on a variety of metals, including steel, aluminum, and stainless steel.
• Maintained records of materials used in the welding process.
• Monitored the welding process to ensure quality standards were met.
• Inspected completed welds to identify any defects or areas needing repair.
• Repaired defective welds using various methods such as grinding, drilling, and re-welding.
• Followed safety procedures when operating welding equipment.
• Identified problems with welds and took corrective action as needed to resolve them.
• Trained new personnel in safe operation of all welding equipment.
• Cleaned work area between jobs to maintain a safe working environment.
• Communicated effectively with supervisors regarding progress of projects.

• Developed business plan and budget to maximize profitability.
• Analyzed market trends and customer feedback to identify opportunities for growth.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
• Delivered excellent customer service to clients and fellow employees.
• Logged driving hours and fuel usage data on time to keep reports current.

• Developed and implemented operational policies and procedures to ensure efficient business operations.
• Created and managed budgets for operational departments and monitored progress against goals.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.

• Managed front desk operations, greeted and assisted visitors, providing a welcoming atmosphere.

• Scheduled and coordinated appointments, meetings, and events efficiently, ensuring optimal use of time and resources.

• Facilitated the hiring process by posting job openings, screening resumes, conducting initial interviews, and onboarding new employees.

• Assisted in payroll management, maintaining accurate records of employee hours, leaves, and benefits, and liaised with HR for payroll processing.

• Provided excellent customer service, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.

• Organized and planned job assignments, ensuring effective deployment of resources and timely completion of tasks.

• Maintained office supplies and equipment, overseeing inventory, and coordinating procurement when necessary.

Tailor these duties to your specific experiences and achievements within each area to create a compelling resume section highlighting your capabilities in these roles.

• Counseled clients on debt management and repayment plans.
• Analyzed financial data to determine the feasibility of granting loans.
• Negotiated terms and conditions of loan contracts.
• Verified accuracy of loan documents prior to approval.
• Approved or denied loan applications based on established guidelines.

• Read engineering drawings and specifications to determine job instructions and material requirements.
• Maintain records of production, quality control, and machine maintenance activities.
• Perform periodic inspections on products to ensure conformity with customer requirements.
• Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.
• Set up and operate a variety of machinery used in the manufacturing process.
• Load raw materials onto production lines and verify accuracy of inventory counts.
• Collaborate with other team members to improve production processes while ensuring safety protocols are followed at all times.
• Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.