Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Whitney Short

Grayville,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Paraprofessional

Grayville CUSD#1
08.2024 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Assisted in organization of school events, contributing to vibrant school culture.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.

Customer Service Representative/ Lobby Teller

Citizens National Bank of Albion
02.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Receptionist

Carmi Vet Clinic
01.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Paraprofessional

Fairfield High School
09.2019 - 01.2021
  • Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
  • Adapted instructional materials to meet diverse learning styles and accessibility requirements of each student.
  • Supported students'' emotional well-being by providing a safe and nurturing environment.
  • Improved student behavior and classroom engagement by establishing clear expectations and consistent routines.
  • Maintained confidentiality of sensitive information regarding students'' diagnoses, family situations, and academic struggles.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Administrative Assistant and Service Coordinator

Clayton Homes
10.2012 - 09.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Excellent communication skills, both verbal and written.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associates - Massage Therapy

Advanced Massage Therapeutics
Louisville, KY
12-2017

Skills

  • Effective communication
  • Money handling
  • Customer relationship development
  • Excellent teamwork
  • Transaction processing
  • Relationship building
  • Data entry efficiency
  • Administrative support
  • Computer skills
  • Strong organizational skills
  • Professionalism and courtesy

Software

Microsoft Word

Timeline

Paraprofessional

Grayville CUSD#1
08.2024 - Current

Customer Service Representative/ Lobby Teller

Citizens National Bank of Albion
02.2022 - 07.2024

Receptionist

Carmi Vet Clinic
01.2021 - 01.2022

Paraprofessional

Fairfield High School
09.2019 - 01.2021

Administrative Assistant and Service Coordinator

Clayton Homes
10.2012 - 09.2013

Associates - Massage Therapy

Advanced Massage Therapeutics

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