WHITNEY SHORTS
Jacksonville,FL
Summary
Detail-oriented and customer-focused professional with experience in customer service, healthcare registration, vendor management, education support, and business operations. Founder and Owner of The High Altitude Club, a homeschool enrichment organization focused on leadership, communication, operations, and family engagement. Skilled in problem-solving, account management, multitasking, and building strong client relationships. Thrives in fast-paced environments requiring communication, organization, accuracy, and adaptability.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
2027
2027
years of professional experience
Work History
Owner & Program Director
The High Altitude Club
Jacksonville
01.2022 - Current
- Founded and manage a homeschool enrichment organization serving families throughout Jacksonville.
- Oversee daily business operations, scheduling, communications, billing, event planning, and customer support.
- Coordinate with parents, vendors, instructors, and community partners.
- Manage enrollment records, administrative systems, and client communication.
- Handle conflict resolution and problem-solving in fast-paced environments.
Vendor Manager
EMERGE SBC
Jacksonville Fl
2023 - 2024
- Maintained relationships between the organization and vendors/partners.
- Negotiated contracts and established vendor standards.
- Researched and secured quality vendor partnerships.
Customer Service Representative (Hybrid Remote)
Citibank
01.2022 - 01.2023
- Provided account maintenance and customer support.
- Resolved customer concerns and maintained client profiles.
- Educated customers on products, services, and account features.
Club Tutor
Self-Employed
01.2019 - 01.2022
- Assisted students with homework, projects, and academic support.
- Adapted learning strategies to meet individual student needs.
Customer Service Representative
LiveOps / Alorica
01.2017 - 01.2019
- Handled customer inquiries, complaints, and account documentation.
- Performed accurate data entry and account updates.
Registration Representative
Florida Hospital
01.2014 - 2015
- Registered emergency service patients in a fast-paced healthcare environment.
- Created patient accounts accurately and efficiently.
Customer Service Sales Representative
Citibank
01.2011 - 01.2012
- Provided customer service and account maintenance support.
- Educated customers regarding products and services.
Education
High School Diploma -
Mandarin High School
Coursework
Florida State College at Jacksonville
Skills
- Customer Service & Client Relations
- Problem Solving & Conflict Resolution
- Data Entry & Documentation
- Account Maintenance & Record Management
- Professional Written & Verbal Communication
- Administrative Support
- Microsoft Word, Excel, Outlook & PowerPoint
- Remote & Hybrid Work Experience
- Organization & Time Management
- Team Collaboration & Multitasking
Accomplishments
- Supervised team of 8 staff members.
- Founder of the High Altitude Club LLC.
- Director Of High Altitude Foundation Inc.
Timeline
Owner & Program Director
The High Altitude Club
01.2022 - Current
Customer Service Representative (Hybrid Remote)
Citibank
01.2022 - 01.2023
Club Tutor
Self-Employed
01.2019 - 01.2022
Customer Service Representative
LiveOps / Alorica
01.2017 - 01.2019
Registration Representative
Florida Hospital
01.2014 - 2015
Customer Service Sales Representative
Citibank
01.2011 - 01.2012
Coursework
Florida State College at Jacksonville
Vendor Manager
EMERGE SBC
2023 - 2024
High School Diploma -
Mandarin High School