Summary
Overview
Work History
Skills
Certification
Timeline
Bartender

Whitney Simmons

Brooklyn,New York

Summary

Dynamic Event Operations Manager with a proven track record at Resident Hospitality, excelling in client satisfaction through proactive problem-solving and effective communication. Skilled in event coordination and mixology techniques, I consistently enhance guest experiences while ensuring compliance with health regulations. Dependable leader with a strong focus on training and quality control.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Crew
05.2024 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with NYC health and safety regulations.
  • Increased customer satisfaction by providing excellent service while crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness and Governor's Island procedures for preventing excessive guest intoxication on the Island.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Event Operations Manager

Resident Hospitality
05.2021 - 12.2023
  • Hosted public ticketed dinners, personal celebrations, team-building/client entertaining events for major
    clients as well as major companies
  • Featured world-renowned Michelin Star Chefs from across the globe.
  • Negotiated contracts with vendors ensuring best pricing terms were achieved.
  • Delegated, trained, coached event staff for an effective and efficient event execution.



  • Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
  • Ensured compliance with safety regulations at event venue. Maintaining a safe environment for attendees and staff members.
  • Conducted post-event meeting evaluations to identify areas for improvement and implemented changes accordingly for future events. As well as Client feedback surveys. Receiving positive reviews which have helped with repeat business. Which implemented innovative solutions to enhance guest experiences at dinner events.

Lead Bartender

City Winery
10.2021 - 08.2022
  • Promoted to Lead Bartender within the first quarter of year one.
  • Kept detailed inventories and notified Bar Management of ordering needs for liquor, beer, wine, and bar supplies.
  • Anticipated customer demands by keeping adequate inventory levels of garnishes, liquor, and bar supplies
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team during Shows
  • Proficient with POS system, cash handling.
  • Maintained thorough understanding of ingredients and preparation of menu items with extensive menu knowledge to make relevant recommendations

Operations Manager

Peaches Hot House
10.2018 - 01.2020
  • Product Management: Handled Business volume expertly by scheduling, organizing and delegating operational activities. Order management, Maintaining order as well inventory.
  • Facility Maintenance: Implemented quality control measures to minimize errors and enhance customer satisfaction.
  • Established operational policies, procedures. standards, and objectives in alignment with business goals.
  • Developed an maintained relationships with customers and vendors for successful project completions and deliveries


Skills

  • Mixology techniques
  • Customer Engagement
  • POS system operation
  • Inventory management
  • Cocktail presentation
  • Event coordination
  • Collaborative Training
  • Health regulations compliance
  • Quality control
  • Time management
  • Effective communication
  • Strong multitasking
  • Consistently Dependable
  • Patience and tolerance
  • Customer service expertise

Certification

  • Food Handler's, New York
  • SafeServe Manager Certification – National Restaurant Association.
  • Alcohol Training Awareness Program ( TIPS )

Timeline

Bartender

Crew
05.2024 - 09.2024

Lead Bartender

City Winery
10.2021 - 08.2022

Event Operations Manager

Resident Hospitality
05.2021 - 12.2023

Operations Manager

Peaches Hot House
10.2018 - 01.2020

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Whitney Simmons