Whitney Sims
Birmingham,AL
Summary
Dependable Communication Director and Sales Associate Manager with experience in dynamic, high-performance environments. Skilled in managing communications strategies, processing transactions, handling cash, using registers, and arranging merchandise. Dedicated to maintaining high-level customer satisfaction by efficiently resolving customer requests, needs, and problems.
Overview
7
7
years of professional experience
Work History
Communication Director
Byrd Brothers Chess LLC
08.2023 - Current
- Developing and executing comprehensive communication strategies to promote organizational goals and initiatives.
- Leading internal and external communications to ensure consistency in messaging and brand voice.
- Collaborating with leadership to craft impactful content that engages stakeholders and supports business objectives.
Assistant Manager, Customer Service
The UPS Store Inc.
08.2020 - 04.2023
- Trained personnel on policies, procedures, and in-person/telephone etiquette.
- Collaborated with sale leadership to drive prospecting and enhance engagement through sales.
- Led staff meeting to discuss customer service and sales goals, operational problems, or procedural changes.
- Monitored Cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Handled daily credit and cash transactions for customers with accuracy and speed.
Assistant Store Manager
Cato Fashion
11.2017 - 08.2020
- Assisted with planning schedules and delegating assignments to meet coverage and service demand.
- Managed store organization, maintenance, and purchasing function.
- Conduct regular inventory counts to verify stock level and forecast future needs.
- Handled customer complaints with a focus on customer satisfaction and loyalty.
- Organized and maintained a clean and adequately stocked, and efficiently run store.
- Trained and mentored new hires, ensuring they were well-equipped to perform their duties.
Education
No Degree - Psychology
Troy University
Troy, ALHigh School Diploma -
Bibb County High School
Centreville, AL05.2013
Skills
- Communication Strategy
- Customer Service
- Sales Territory Growth
- Sales Process
- Team Leadership and Training
- Interview and Recruitment
- Operational Efficiency
- Sale Strategy and Promotion
- Microsoft Outlook, Word, and Excel
- Customer Relations
- MS Office
- Proposal management
Accomplishments
- Top Sale Growth Award 2021-2023
- Top Sales Performance Award 2021-2023
- Employee of the year Award 2022-2023
- Customer Experience Excellence Award 2022-2023
Languages
English
Timeline
Communication Director
Byrd Brothers Chess LLC
08.2023 - Current
Assistant Manager, Customer Service
The UPS Store Inc.
08.2020 - 04.2023
Assistant Store Manager
Cato Fashion
11.2017 - 08.2020
No Degree - Psychology
Troy University
High School Diploma -
Bibb County High School
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