Whitney Smith
Fort Belvoir,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Assistant
Fort Belvoir Upper School
04.2023 - Current
- Perform variety of assigned general office duties.
- Receive telephone calls and visitors.
- Responds to questions and basic requests for information and/or routes calls and visitors for appropriate responses.
- Assist other employees in order to accomplish tasks or projects.
- Maintain and update files, records, and logs.
- Use variety of assignment-specific computer applications, software, and peripheral equipment to accomplish tasks.
- Maintain and submit time and attendance information.
- Schedule appointments, conferences, or meetings.
- Perform related duties as required or assigned.
Student Monitor
Fort Belvoir Upper School
08.2022 - 03.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classrooms and outdoors activities to promote student safety.
- Established inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided assistance to faculty and staff by teaching classes with 25+ students.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Driver
Antech Diagnostics
09.2015 - 07.2016
- Drove 5-6 hours in working day.
- Picked up Labs from Veterinary offices.
- Documented all Labs in possession.
- Minimized liability by consistently following road rules when driving.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Established healthy relationships with 20+ Veterinary Clinics.
Laundry Attendant
Coinmach
09.2014 - 03.2015
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Cleaned machine filters and lubricated equipment.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Assisted 100+ customers per day.
Shift Manager
Awful Arthur's Gift Shop
09.2008 - 08.2011
- Completed opening and closing cash register procedures to include: counting money and receipts, balancing register, and depositing money in safe.
- Ensured merchandise on sales floor was maintained and stocked throughout shift.
- Maintained positive, professional, and safe environment for employees and over 500+ customers daily.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Certified Nursing Assistant
Colony Ridge
01.2010 - 02.2011
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Served over 20+ patients each day.
Receptionist
Nor 'Banks Sailing & Watersports
06.2008 - 09.2009
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Corresponded with clients through email, telephone, or postal mail.
- Collected payments, processed transactions and updated relevant records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
Shift Manager
Dunkin' Donuts
04.2007 - 05.2009
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Science - Elementary Education
Liberty University
Lynchburg, VA08.2025
Associate of Applied Science - General Studies
Columbia College
Columbia, MO05.2021
High School Diploma -
First Flight High School
Kill Devil Hills, NC06.2008
Skills
- Customer Service
- Positive Attitude
- Organizing and Categorizing
- Administrative Support
Timeline
Office Assistant
Fort Belvoir Upper School
04.2023 - Current
Student Monitor
Fort Belvoir Upper School
08.2022 - 03.2023
Driver
Antech Diagnostics
09.2015 - 07.2016
Laundry Attendant
Coinmach
09.2014 - 03.2015
Certified Nursing Assistant
Colony Ridge
01.2010 - 02.2011
Shift Manager
Awful Arthur's Gift Shop
09.2008 - 08.2011
Receptionist
Nor 'Banks Sailing & Watersports
06.2008 - 09.2009
Shift Manager
Dunkin' Donuts
04.2007 - 05.2009
Bachelor of Science - Elementary Education
Liberty University
Associate of Applied Science - General Studies
Columbia College
High School Diploma -
First Flight High School
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