Summary
Overview
Work History
Education
Skills
References
Over 10 years of resale experience
Timeline
Generic

Whitney Smith

Long Beach,CA

Summary

Detail-oriented team player with over 15 years of customer service experience. Ability to effectively manage multiple projects simultaneously, ensuring high accuracy while delivering exceptional service to clients. Seeking opportunities to enhance customer service expertise and contribute to creating positive and impactful client experiences.

Overview

15
15
years of professional experience

Work History

Personal Styling/Resale Projects

Freelance
05.2023 - 01.2025
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
  • Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
  • Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality and consumer reviews.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.

Freelance Work

New Food Truck Project
10.2022 - 04.2023
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Greeted customers, answered menu questions and responded to complaints.
  • Monitored expenditures and identified areas to maximize budget and minimize costs.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Oversaw food preparation and monitored safety protocols.

New Merch District Buyer Assistant/Processor

Crossroads Trading Company
01.2012 - 01.2019
  • Assist district buyer with vendors at showrooms, warehouses, and private closet buyouts
  • Maintain buyer relationships
  • Select on trend merchandise for stores
  • Seasonal mall trips, and styling board trend assignments
  • Fill out purchase orders
  • Process, price, and ship out merchandise
  • Allocate merchandise to 20+ stores
  • Assist in monthly inventory practices.
  • Forecasted purchasing trends and improved merchandising strategies
  • Managed and maintained purchase orders and invoices

Internship

Tradesy Incorporated
01.2016 - 01.2017
  • In charge of in-house accounts
  • Process and re-list orders
  • Inspect, describe, and take photos of merchandise to be listed
  • Order fulfillment
  • Light authentication practices of luxury goods.

Stylist/Sales Associate

Ann Taylor Company
01.2010 - 01.2012
  • Greet and promote current sales to each client
  • Boost sales while providing excellent customer service
  • Conduct register transactions
  • Obtain client books
  • Attain knowledge of all merchandise
  • Style and assist clients in fitting room areas
  • Organize designated areas
  • Helped visual merchandise team with windows and displays
  • Unload, steam, stock, and prepare merchandise for sales floor.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Managed efficient cash register operations

Education

Associate of Science -

Santa Monica College
Santa Monica, CA
06.2022

Skills

  • Merchandising operations
  • Sales experience
  • Verbal and written communication
  • Trend forecasting
  • Purchase Order Management
  • Microsoft Word/ Keynote
  • Excel
  • Google Docs
  • Photoshop
  • PowerPoint
  • Celerant inventory program
  • Window display
  • Research and analysis

References

References available upon request

Over 10 years of resale experience

I've been reselling designer and non-designer items from clothing to designer handbags for more than 10 years. With a following of over 139,000 on multiple resale platforms and over 500+ sales. I know how to list, describe, price, box and ship items to sell in a professional manner. This has not only given me more sales experience but it also gave me insight of running my own small business.

Timeline

Personal Styling/Resale Projects

Freelance
05.2023 - 01.2025

Freelance Work

New Food Truck Project
10.2022 - 04.2023

Internship

Tradesy Incorporated
01.2016 - 01.2017

New Merch District Buyer Assistant/Processor

Crossroads Trading Company
01.2012 - 01.2019

Stylist/Sales Associate

Ann Taylor Company
01.2010 - 01.2012

Associate of Science -

Santa Monica College

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Whitney Smith